A dependable, dedicated and creative professional with proven abilities in managing all functions in the industry of business, including leadership, team management, training, client satisfaction and employee relations.
SUMMARY OF QUALIFICATIONS
Creative budgeting and profit evaluations while adapting to new protocol and changing environments.
Strong verbal and written communications skills, expert problem solving skills and have a proactive mindset focus on client/employee retention through proactive management.
Human Resource Management Training: Hazard/Safety Communications, Diversity in the Workplace, Performance Development, HR Compliance and Risk Management and Employee Relations
FINANCIAL BENEFITS INC,
Business Manager, Atlanta, GAOctober 2007 –Present
Managed day to day operations such as: answering phones, filing, faxing, copying, etc. Handled all Human Resource matters such as: employment packages for registered and non-registered representatives, verified licenses/certifications for each agent, maintained agent personnel files and processed company appointments for new and experienced agents. Trained agents on the policy/procedures and compliance regulations of each insurance carrier and of FINRA and SEC. Implemented a client management system to track new/existing clients business and personal data. Responsible for processing client’s applications for Life/Health and Annuity Insurance products. Developed and created all print/ marketing media in accordance with FINRA guidelines, website design/content, Team Operating Agreement and seminar material.
THE BURKS COMPANIESJune 2006 – October 2007
Assistance Project Coordinator, Atlanta, GA
Updated and maintained 100+ employee personnel files. Helped implement and develop inspection software to track employee and company production. Supervised OSHA training requirements through classroom instruction and on-site training all frontline employees’. Responsible for the following: ordering, inventory and maintenance of office/cleaning equipment, cleaning/ office supplies and employee uniforms.
STONE AGE DESIGNS, INC., June 2005 – June 2006
Office Manager, Atlanta, GA
Managed day to day operations such as: answering phones, filing, faxing, copying, etc. Handled all Human Resource responsibilities such as: tracked all employee attendance (vacation, personal, sick and paid holidays), employee schedules, payroll for hourly employees, and all employee complaints) Developed and implemented programs to achieve operational excellence, positive and productive atmosphere and client retention through proactive management. Created an Employee Handbook, Company Policy / Procedure Manual, OSHA Safety Manual and GDOT Driver Training Manual in English and Spanish. Responsible for creating a company budget for each department, set up a system to track accounts payable/receivables, negotiated contracts with supply companies and vendors.
Office Manager, Atlanta, GAJuly 2003 –June 2005
Managed day to day operations such as: answering phones, filing, faxing, copying, etc. Monitored lead logs for the loan officers. Assisted the HR and Marketing Directors’ with marketing initiatives for the public and employee recognition programs. Partnered with other team members in creating a First Time Homebuyers Seminar and Credit Repair Symposium.
Concorde Mortgage of Central Florida
VP of Operations, Casselberry, FlaSept. 2002 –July 2003
Opened and managed the operations for a mortgage broker business that specialized in Sub-prime loans, down payment assistant programs, VA and FHA loans. Created, implemented, revamped and facilitated training material for four loan processors and fifteen licensed Mortgage brokers using calyx software. Conducted internal audits and cash control procedures; monitored and maintained budget: managed staffing requirements and operational procedures.
Walt disney World Resorts
Guest Service Manager, Orlando, Fla.March 1984 –Sept. 2002
Performed many job roles from Attractions, Merchandise and Food Services Hostess; Talent Casting & Booking Coordinator, Global Training Facilitator, Character and Parking Greeter Trainer and Special Events coordinator. Performed in shows and parades and an Entertainment Manager. Responsible for and served as the Diversity, Safety, cast Communications and Recognition Manager for Disney MGM Studios and Disney Animal Kingdom.
Georgia Life, Accident & Sickness#841581
Licensed Mortgage Broker in Fla. 2002
Certified Loan Processor
Microsoft Office Suites: Outlook, PowerPoint, Excel, Publisher, SmartOffice (Client Data Management System), Caylx Software, Profiles Professional, Winflex, Laser App,Ascent (Pitney Bowes software), Quickbooks, PayClock EZ 2004