8035 Mickey Katz Circle, La Vergne, TN 37086

Solutions-focused, team oriented Technical Support Analyst, experienced working in a fast-paced environment demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, discreet, committed to superior customer service, confident and poised in interactions with individuals at all levels, detail-oriented and resourceful in completing projects, able to multitask effectively.

SPi America, LLC / Brentwood, TN 04/2007 to 03/2010

Technical Support Analyst/Healthcare - Responsible for resolving internal and external customer technical issues related to company software and hardware requiring a broad range of troubleshooting related to: software functionality, application server setup, database management, data analysis, operating system configuration, performance tuning, installation, migration, and upgrades of company application and other integration products. 
 

• Resolved technical issues pertaining to hardware and/or software related problem.

• Wrote technical documentation for internal and external users.

• Setup user profiles and security groups created in Microsoft Active Directory.

• Setup and configured laptop and cell phone for end user. This included new install of Windows XP, configuring network printer, installation of Checkpoint VPN, installation of Cisco VPN, installation and configuration of Cisco IP Communicator, install and configuring Microsoft Outlook for Microsoft Exchange Server, moving PST files to the new computer, adding users to local domain, installation of software programs and application packages, and mapping network drives.

Technologies utilized:  Windows 2000/2003 Server, Windows XP/Vista/7, Dameware, PCAnywhere, Microsoft Outlook, Microsoft Excel, Microsoft Visio, Microsoft SharePoint 2007, Microsoft Project 2007, Cisco VPN, Cisco IP Communicator, and Remote Desktop Connection.

Emdeon, Inc. / Nashville, TN - 03/2004 to 04/2007

Medical Data Analyst - Analyze medical EDI from multiple databases to resolve issues of incomplete or inaccurate data of electronic data interchange between medical providers and insurance carriers.

• Extensive training in all medical EDI formats including; ANSI-X12 270/271, 276/277, 837, 835, NSF, and, HCDS.

• Took an average of over 40 incoming calls and resolved Client issue quickly and efficiently.

Technologies utilized: Siebel CRM, Avaya, IBM UNIX, Oracle, TCP/IP, Microsoft Excel, Microsoft Access, Microsoft Word, Microsoft Outlook, EDI, Adobe Reader, Computer/Network Security

Steven Walper / email@stevenwalper.com / 615.793.6142                                    page two of two

American Eagle Airlines, Inc. / Dallas-Fort Worth, TX - 02/92 to 09/01

Airport Operation - Coordinates, analyzes and calculates cargo and passenger data, producing a load plan for aircraft takeoff performance criteria, communicates with flight crews, dispatch and airport personal to achieve maximum revenue while ensuring the safety of the aircraft Integrity of its weight and balance parameters.

• Accurately enter data into the SABRE Flight Operation System (FOS).
• Used command line interface.
• Keep accurate records of all work per Federal Aviation Administration regulations.

Aircraft Maintenance Planner - Worked in an administrative to ensure all aircraft maintenance was complied with in accordance with Federal Aviation Administration regulations.
                       

• Assisted in the merge of all American Eagle Carriers, to provide uninterrupted aircraft maintenance.            
• Developed an Excel spread sheets to track maintenance, saving time and manpower.
• Beta tested aircraft maintenance software to troubleshoot and create a training program for other employees.

Aircraft Maintenance Records Auditor - Specialized in the transfer of data from the Flight Operational System (FOS) to the aircraft parts system (DASH AIR 3000), duties included the running and auditing reports, data entry, daily problem solving and filing of Information.

•  Computer Networking and Security AAS – High-Tech Institute 2004

• ChartNet Software Suite HL7 Training – SPi Healthcare 2007
• EDI ANSI-X12 Training – Emdeon, Inc. 2004
• Aviation Hazmat Safety Training – American Eagle Airlines 1999-2001      
• Microsoft Office 2003 Training – American Airlines Travel Academy
• Computer Fight Operations Certificate – American Airlines Travel Academy
• Aviation fundamentals, Aircraft Safety Training – United States Navy

• High-Tech Institute - Attendance Excellence
• High-Tech Institute - Information Technology Award
• American Eagle Airlines - Over Three Years Perfect Attendance