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Violet Yates

60 Cliff St.

Apt D

North Adams, MA

01247


vyates1972@lycos.com

 

 

Career Objective: To acquire a position that will utilize my education & experience while allowing my career to grow within an organization.

 

Education

 

01/05-12/06~ SUNY Albany ~ Albany, NY

DEGREE: MASTERS of SCIENCE Degree: Education Administration

Cumulative GPA: 3.64

09/02-12/04~ SUNY Albany ~ Albany, NY

DEGREE: Bachelor of Arts

MAJOR: English

Minor: Medieval & Renaissance Studies

Cumulative GPA: 3.20

 

Professional Experience

 

Peebles Department Store~ North Adams, MA 09/08- 12/08

Assistant Manager

  • Excellent Customer Service/Communication

  • Open & Close Store

  • Cash Handling/Bank Deposits/Safe Management

  • Manage multiple departments/Presentation/organization for optimal shopability

  • Price Changes/Sale Setup

 

CVS Pharmacy~ North Adams, MA 06/08-09/08

  • Customer Service/Communication

  • Cash Handling With Touch Screen Register

  • Stock Shelves/Price Changes

 

Employee Relations Associates~ Albany, NY 10/07-01/08

Staff Assistant

  • Review surveys on patients

  • Verify accuracy of vital data

  • Data quality check

  • Data entry

  • Research support

 

Adecco- Albany, NY 02/07- 09/07

Administrative Assistant/Account Representative

  • Managing, administering & registering new customer accounts & applications

  • Managing/editing Market Structures address database

  • Ensuring company ethics & policy compliance

  • Assisting other departments as needed (finance, human resources)

  • Email, filing and other office duties as needed/required

  • Accounting- employee reimbursements & invoice payments

SUNY Albany- Albany, NY- 10/05-05/06

Part Time Graduate Assistant- Education Administration

  • Assist with various research projects relating to education administration

  • Data Analysis & Research

  • Utilize spreadsheets/charts/maps to express data in lay terms

  • Policy, Budget & Human Resources Analysis

 

Accountemps, Albany, NY- 03/05-05/05

ACCOUNT CLERK

  • Create purchase orders

  • Peachtree software

  • Process invoice payments

  • Account Reconciliation

  • Research Issues relating to invoices, purchase orders, general ledger, etc.

  • Vendor Maintenance

 

Catamount Ski Area- Hillsdale, NY- 12/04-3/05

SEASONAL OFFICE RECEPTIONIST

  • Managing a multi-line phone system

  • Season pass and ticket selling

  • Coordinating lessons, etc

  • Filing, data entry, fax, customer service, dictation

  • Radio/Intercom/Loudspeaker

  • New Accounts

 

SUNY Albany- Albany, NY- 09/03-12/03

Teaching Assistant

  • Assisted students with various concerns & difficulties relating to the history of England

 

Metropolitan Life Insurance Company- Troy, NY- 03/00- 08/02

ACCOUNTS PAYABLE REPRESENTATIVE

  • Utilize various accounts payable programs to expedite payment of invoices

  • Understand and able to navigate purchase order/pay systems

  • Match invoices to purchase orders

  • Authenticate and promptly process employee reimbursements, invoices, and tax fees

  • Correctly charge particular general ledger and cost center accounts as indicated

  • Resolve pending issues and vendor inquiries swiftly and accurately

  • Communicate with purchasing department via telephone and e-mail regarding specific details pertaining to invoices

  • File, organize, data entry, fax, customer service, assist team as needed

  • Experienced with People Soft software, as well as Lotus Notes & AS400

  • Training new employees

 

The Register Star -Hudson, NY- 07/99- 2/00

BILLING CLERK/CUSTOMER REPRESENTATIVE

  • Expedited new customer accounts

  • Assisted clients with billing questions

  • Received, resolved, and followed up customer concerns

  • Filed, organized, data entry

  • Coordinated with carriers to ensure customer satisfaction

  • Invoicing/billing- AS400 systems

  • Training new clerks

FREELANCE JOURNALIST- 07/99-08/99

  • Attended school board meetings for small weekly newspaper

  • Organized material, edited and completed news articles

 

Domino’s Pizza -Hudson, NY -01/96-06/99

 

ASSISTANT MANAGER

  • Performed detailed data entry of critical information

  • Payroll and cash management

  • Inventoried, ordered and purchased supplies

  • Supervised and trained 10 employees

Skills & Interests

  • Typing- 75 WPM w/95% accuracy

  • Skilled in the use of Microsoft Office (particularly Word, Access & Excel)/Windows XP/Internet.

  • Excels in Writing & Editing

  • Classical Literature

  • History, with an emphasis on the Middle Ages and Early Modern periods

  • Sociology

  • Statistical Analysis

  • Candle and soap-making, crocheting and other crafts