Bookmark and Share Download a PDF version Download a Word Doc version
Torria uses ResumeBucket for resume storage and finding jobs. You can too! Sign Up!


T O R R I A M . L A R S E N





Professional Objective

To hold a challenging management position where I can utilize my creativity, attention to detail and a passion for guest service.
Professional Experience

12-09/6-10 River City Casino Opening-March 2010
   Talent Manager

Directed daily and strategic operations of a 90 thousand square foot Casino.
Created and implemented Training course for all beverage positions
Created and Implemented all policies and procedures for Opening
Selected all Beverage products for Opening
Conducted all Casting Interviews, hired and trained a staff of 200+ employees
Earned, Maintained, and retained 90% staffing
Motivated, evaluated and disciplined staff daily to create River City's signature “And then some” experience
Completed all scheduling, payroll, and ordering on daily basis.
Worked closely with the marketing team to plan events and staff them for promotions
Headed the Ladies and Gents program for Pinnacle Entertainment, ensuring that all staff was kept to strict appearance standards and proportional height and weight.
Created and Implemented Ladies and Gents Perk Package
Conducted Daily Health Inspections of all bars
Organized all vendors for Ladies and Gents Program
Built strong rapport with the community of Lemay and St. Louis Backstoppers Program.


4-08/7-09  Ameristar Hotel and Casino
   Star Club Manager                  

Directed daily and strategic operations of a 350 seat buffet servicing up to 1200 high roller guests daily.
Motivate, train and manage staff of (30+) team members in a highly organized environment.
Responsible for establishing par levels to control food cost.
Control labor, food and cost expenses.
Monitor quality of food and service through table touches.
In addition to my responsibilities as the Star Club Manager, I worked in all other outlets in Ameristar as a floating manager.      


4-06/ 01-08  PLAY LV Las Vegas, NV

Assistant Buffet Manager - Lucky 7's Buffet at the Plaza Hotel and Casino
Directed daily and strategic operations of a 250 seat buffet servicing 1600-2000 guests daily.
Motivate, train and manage staff of (100+) team members in a highly organized and aggressive union environment.
Responsible for establishing par levels to control food cost.
Control labor, food and cost expenses.
Improved service standards by teaching staff how to work more efficiently.
Implemented team member incentive program.
In addition to my responsibilities as the Assistant Buffet Manager, I was given the responsibility to assist in the design and opening of the Sky Bar and Lounge, Rodeo festivities and the opening of Lombardi's Italian Kitchen.


 


Gold Spike Hotel and Casino
Food and Beverage Manager
Train, develop motivate and manage a staff of (50) team members to include cooks, cashiers, dishwashers,
stewards, pot washers, bartenders and cocktail servers.
Responsible for service quality and costs associated with the bars and restaurants.
Prepared all schedules to ensure labor costs are controlled and service expectations were met.
Responsible for ensuring our departmental financial goals were met and exceeded.
Research and justify any P & L discrepancies prior to presenting the P & L to the corporate F & B directors.
Responsible for ensuring all F & B areas met health code standards.
Interview, hire and ensure proper training is provided for new Team Members
Maintained an overall food cost of 29% compared to a budget of 35%.
Maintained an overall beverage cost of 28% compared to a budget of 33%.
Created new menu items and daily specials.

Assistant Beverage Manager at both the Vegas Club and the Plaza
Train, develop motivate and manage a staff of (100+) team members to include bartenders, bar backs, bar porters and cocktail servers of two separate properties Managed two properties with 10 outlets.
Completed payroll, scheduling, training, and issuing corrective counseling up to and including terminations.
Completed daily health and safety inspections.
Remodeled the Omaha Bar at the Plaza.
Coordinated special events and parties including but not limited to The Grand Prix, Cinco de Mayo, New Year Eve, and the Annual Rodeo.
Assisted in the design, purchasing, and issuing of the new cocktail uniforms.
Produced and starred in the “Guest Service Guru” skit for human resources.

                

Plaza Hotel and Casino
Purchasing Assistant
Created and implemented inventory Program.
Completed inventory for 4 properties monthly.
Answered multiple phone lines.
Worked with vendors and directors closely for pricing and orders.
Filed and organized all records and placed orders for all departments utilizing MMS, Outlook, Word and Excel.
 

2005-2006    Mobile Productivity  Las Vegas, NV

Executive Administrative Assistant to CEO

2004-2005    TGI Fridays Carlsbad, CA

Server/Trainer

2001-2003    D & J's Paint and Glass Oceanside, CA

Part Owner/ Bookkeeper

1999-2001    Walt Disney Corporation Anaheim, CA

Entertainment Supervisor

Special Skills

Experienced using; Excel, Word, PowerPoint, Micros POS, Kronos, MMS, Outlook,
MS Office, Currently studying, French, Italian, and Spanish. Actress, singer and public speaker.

Education

Mira Costa College (1999)
Grossmont College (1998)
Carlsbad High School, Carlsbad, CA - Graduate (1997)