TERRY SHAW

Summary of Qualifications

• Certified in A+ repair, Network+, AutoCAD and completed courseware for MCSE and CCNA certifications.

• Proven ability to exceed client expectations and provide effective solutions.

• Over 7 years of documented experience, extensive legacy IT knowledge and professional help desk/ network/ hardware support experience in various IT roles and environments.

Technical Experience

Support/Administration:

• HP, IBM, Dell, Compaq, Macintosh, Windows 3.1-Vista PC’s and Windows NT 4.0 server - 2003, All Microsoft Office versions, custom web sites, remote access, administration and security, Cisco IOS configurations, VLANs, VMware, encryption, backbones, network load balancing and analysis.  Some work with SAN’s and NAS networking.

Network Engineering:

• Setup/supported both native and non-native Cisco networks utilizing most series/models of Cisco equipment.  Excellent understanding of networking technologies.  Enterprise to Instructor range of experience in designing, planning, and engineering of networks as well as configuring, troubleshooting, wiring and devising disaster recovery plans for networks, data bases and more.  Analyzed/monitored network segment statuses and updated security as needed.

Hardware Support:

• Blackberry, Palm, IP managed 2-way radio systems, Dell, IBM, HP/Compaq desktops/laptops/workstations and servers. IBM, EPSON, OKIDATA, Lexmark and HP Printers & scanners both networked & locally connected.

Professional Experience

• Duties performed were normal support during projects of all sizes.  Also designed/engineered and managed custom network solutions including everything from websites to various hardware/software installations.  Refer to the “technology proficiencies” for a detailed list of skills.

• While in this position I provided normal support during projects of all sizes.  Also designed/engineered and managed custom network solutions including everything from portal applications to various hardware/software installations.  Refer to the “technology proficiencies” for a detailed list of skills.

• Responsible for leading teams to rollout and support upgrades and projects of all sizes. Contracted to companies such as IBM, NiSource Energy corp, Children’s Memorial Hospital of Chicago, Teksystems, Wal-mart, Dell, T-mobile, Banc-tec and more.  Also designed/engineered and managed custom solutions for clients including everything from websites to various hardware/software installations and all facets of networking, etc.  Refer to the “technology proficiencies” for a detailed list of skills.

• Responsibilities were completing projects for consulting clients and setup/management of class room and school network while also working as an instructor.  I taught classes to prepare/install and manage new systems and technology.  Refer to the “technology proficiencies” for a detailed list of skills.

• Contracted to roll out 700+ pc’s unsupervised and as part of a team support a helpdesk on all tiers.  Responsibilities included changing out and configuring replacement hardware.  Gained experience w/Dell, IBM, Cisco, 3Com, Macintosh, hardware, Ghost, Novell, Citrix, AS400, Microsoft Windows versions 9x, NT 4.0, 2000 & XP, All versions of MS Office.  Also was responsible for wiping data from hardware removed and detailed documenting and rewiring of network closets including wifi. Plus serviced all kinds of printers within the organization.  Refer to the “technology proficiencies” for a detailed list of skills.

Education

Current Technologies, Portage Indiana                            2002

• Studied Computer Sciences, A+, Network+, MCSE & CCNA.

ITT Technical Institute, Fort Wayne Indiana              1995

• Attended courses in Mechanical Engineering.

Porter County Career Center, Valparaiso Indiana              1994

• Obtained a 2 year certification in AutoCAD operation of both disciplines.

Technology Proficiencies

• All versions of Microsoft Windows, Server, Outlook, Visio, FrontPage, PowerPoint, Excel, Word; DOS; HTML; Remote control tools DameWare, LanDesk, SMS, VNC, MS RDP; VMware; Configurations using Cisco IOS Versions 10.2 through 12.2, VLAN’s, VPN’s, SSH, STP; TCP/IP; OSI model; WEP; WPA; SNMP; POP3; PPP; IP sec; Remedy; Lotus Notes; Management of multi platform networks i.e.: Macs, mainframes, Microsoft, Novell, Linux, Unix; IPERF, LAN net scanners; Nagios, NetQoS monitoring/reporting; Line testing; Network Wiring; Blackberry server; VoIP systems, Astrisk, Cisco, plantronics and much more.