SHAWNTORRIA HAWKINS

3380 BOND DR. SHREVEPORT, LA 71107

Objective

To obtain a position where I can use my computer and clerical skills.

Professional Skills

• Microsoft Office

• Microsoft Windows

• Filing/Editing

• Typing

• Office Procedures

• Telephone Skills

• Customer Service Skills

Education

GREEN OAKS HIGH

2550 THOMAS E. HOWARD DR., SHREVEPORT, LA. Completion Date: 05/06

Attendance 100%

Employment Skills

• Developed ability to work in a fast-paced atmosphere

• Maintained excellent customer relations and developed customer rapport

• Diplomatically resolved customers complaints on as-needed basis

• Accurately calculated and made daily deposits of up to $20,000

• Ability to follow instructions well and make decisions with no supervision

• Motivated 15+ employees on daily basis

• Maintained all record-keeping procedures without error

• Delegated responsibilities to employees to meet company’s expectations

• Effectively developed telephone communication skills and consistently met quotas

Employment History

CUSTOMER SERVICE REP., DOMINO’S PIZZA, SHREVEPORT, LA

02/09-CURRENT

ADMINISTRATIVE CLERK 1, LSU MEDICAL CENTER, SHREVEPORT, LA

04/08-05/08

FRONT DESK CLERK, COURTYARD BY MARRIOTT, SHREVEPORT, LA

04/07-03/08

MCA, SEARS ROEBUCKS CO. SHREVEPORT, LA

11/06-03/07

STUDENT WORKER, LSU MEDICAL CENTER, SHREVEPORT, LA

11/05-12/06