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To provide excellent guest service to external and internal guests.

To go above and beyond the call of duty in all aspects of guest service.

  Technological University of the Philippines

San Marcelino Avenue

Manila , Philippines


Technological University of the Philippines

San Marcelino Avenue

Manila, Philippines


F. Benitez Elementary School IV


Nominated for Team Member of the Month - June 2006

Ameristar Casino Saint Charles, Missouri 63301

  Hotel Lumiere

901 N. 1st Street

Saint Louis, MO 63102


Front Desk Supervisor

May 2009 - April 2010


Provide excellent customer service and positively effect interactions with customers and employees. Assist front desk agents in dealing with difficult customers in all types of business conditions.


Coach, guide, and instruct the front desk agents in the daily performance of their duties and responsibilities and provide exceptional leadership.


Distribute shift work among front desk agents and assure the timely completion of assignments.


H Handle complaints and rooming problems. Perform proactively in resolving issues and doing it in a timely manner. Ensure and monitor that all front desk agents' communications are positive and provides return guests.


Oversees the handling of guest accounts.



Renaissance Hotel

9801 Natural Bridge Road

Saint Louis, MO


Night Audit (Part time)

February 2008 - August 2009


Post and Balance all transactions for the day following standard operating procedures of the hotel's system (PMS).


Provide excellent guest service while checking in and checking out guests and assisting with guest's requests.


Balance all postings such as banquet sales, gift shop transactions, self parking, valet parking, room and tax, and all other room charges for guests.



Ameristar Casino Saint Charles

January 2006 - February 2009

1260 South Main street

Saint Charles, MO 63301


 Part-time Dealer

 May 2007 - February 2009

Dealer for Blackjack, 21+3, Flop Poker, Double-Deck Blackjack,

3 Card Poker, 4 Card Poker, Caribbean Stud Poker, Let It Ride,

and Pai-Gow Poker.


*While it is of utmost importance to follow proper game procedures, it is also essential that excellent guest service is provided while dealing. Make every guest's visit a visit to remember.




Ambassador Host

October 2006 - May 2007


Responsible for developing a close interaction with casino guests, creating an environment that creates guest loyalty by providing excellent guest service. Must always be ready for guest's inquiry regarding ongoing and upcoming events and promotions in the casino. Assist the Casino Host with regards to guest requests including comps, hotel reservations and concert tickets requests. Assist the Player Development team in sourcing and developing new and old guests that might be eligible for status upgrades and casino hosting.




Players Club Representative

January 10, 2006 - October 2006


Data entry for new guest in the Star Awards program. Provide guests with information regarding ongoing and forthcoming promotions of the casino. Update guest's information upon request using the casino's player tracking system. Answer questions regarding the Star Awards program including how to earn points towards discretionary comps and cash back. Issue new players cards to new guests. Issue discretionary comps based on play. Ensure excellent guest service to guests.



Adventure Inn

3740 Grand Avenue

Gurnee, IL 60031


Front Desk Clerk / Night Audit

April 2003 - December 2004


Front Desk - Provide excellent guest service and ensure total customer satisfaction. Take reservations by phone and/or walk-in customers. Show “Fantasy Suites” and all its features to walk-in customers. Coordinate with the Housekeeping Department to make sure that all rooms are ready for check-in. Accommodate guest requests (extra towels, places of interests in the surrounding areas).


Audit - Balance charges for the day, and correct any error entries. Post charges to guest's account. Assist with aspects of check-in and out. Ensuring guest satisfaction and up selling rooms.



Victoria's Banquets and Catering

7604 Irving Park Road

Chicago, IL 60676


Banquet Server

August 2002 - April 2003


Provide excellent quality service to guests during parties and celebrations.


Assisting in table setting depending on the theme of a certain occasion, making sure that all important details of a certain room/occasion are met.


Coordinating with the Operations Manager regarding the inventory after each party/occasion.



Visual Mix, Inc.

8200 Ayala Avenue

Makati City, Philippines


Consignment Sales and Operations Supervisor

March 1998 - June 2001


In charge of classifying what type of reading materials should go to a specific outlet, from hotels to restaurants to supermarkets, to reach the top sales potential of each outlet. Visiting sales outlets and interview store sales personnel to analyze the type of market a certain outlet caters to.


In charge of scheduling deliveries to outlets, bookstores, and subscriptions of international newspapers such as International Herald Tribune, Financial Times of London, and Asian Wall Street Journal.


Coordinates with other supervisors regarding new subscriptions, book sales, and equipment needs for special sales.


Reports to the General Manager regarding the performance of the Consignment Sales Department, and the Operations Department which also includes analyzing sales for previous months and sales target for the upcoming months.



Visual Mix, Inc.

8200 Ayala Avenue

Makati City, Philippines



October 1996 - March 1998


Opens new outlets for consignment of pocketbooks, international newspapers, and magazines.


Coordinate with outlet owners and store staff regarding what type of reading materials are popular and report to the Consignment Sales supervisor feedbacks from outlets to improve sales.



Treasure Enterprises

4286 Buendia Avenue

Makati City, Philippines


Sales Representative


Selling encyclopedias and children's beginners program thru house to house calls.