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Sample Operations Technician Resume

PROFESSIONAL SUMMARY:

I have been working in the computer industry for the past eleven years.  Most of my experience is in software test labs and data-center environments; working in a technician/troubleshooter role.  Building systems, configuring servers, planning lab usage, organizing and managing processes, projects and equipment/assets are my primary skills I can bring to the team.  Most of my career has been in contract type positions at Microsoft, and I am now looking to move into a more permanent role to continue my own personal growth and skill set.

 

TECHNICAL:

Operating systems:  Windows Server 2000 & 2003, DOS , Windows XP, Vista, SQL Server 2005 (Basics)

Storage systems:  RAID, and storage arrays (Dell, HP and other generic manufacturers.)

General:  PC/Laptop/Server deployment architecture, troubleshooting, and maintenance.  Asset control and management.

 

PROFESSIONAL EXPERIENCE:           

                                               

Volt Technical Services – at Microsoft, Redmond, WA                        April 2007 – April 2008

Lab/Operations Technician (Contract)

 

Technical Support for the Windows Mobile Embedded Operations and Infrastructure lab team.  Duties include setting up servers and test machines, troubleshooting configuration issues, and various other assigned tasks in any of the ten labs we supported in three separate buildings.

 

·         Technical Customer Service: While working with the Mobile Embedded team, I was responsible for maintaining a positive relationship with the various customers/test groups that we supported in the labs we own.  Took ownership of two labs as the direct contact and first line of support/management.

·         Planning/Scheduling Infrastructure Changes/Moves : During the course of my contract I was responsible for moving test teams from one lab to another.  This involved preparing the space, planning for infrastructure elements – power, ac, and network connectivity, and eventual placement of assets and coordination of the team to re-cable benches and/or racks.

·         Training: Completed a 24 hour SQL server training course offered by the Volt Technical Education division.  This course was not a complete certification track, but an overview of the full training.

·         Technologies:  Dell, HP, Tyan and other generic servers, Acronis image software, Vista, XP, Windows Server 2000/03 Enterprise.  Excel, Word, Outlook, and web based ticketing systems used as well.

 

Volt Technical Services – at Microsoft, Redmond, WA             January 2006 - January 2007

Lab/Operations Technician (Contract)

 

Technical Support for the Windows Media Core Services Group and the Windows Experience group.  Duties include setting up test machines, troubleshooting configuration issues, coordinating RMA and/or warranty repair with other parties, and various other assigned tasks.  I also was responsible for creating and managing a lab inventory spanning two labs and approximately 2800 desktop and server machines.

 

·          Notable Achievement: Created an asset inventory for approximately 2500 desktops, workstations, and servers; as well as cataloging a software/application library and creating a procedure for checkout.

·         Technologies:  Dell and HP desktops and servers and Tyan servers.  Vista, XP, Windows Server 2000/03 Enterprise.  Excel, Word, Outlook, and an in-house web based ticketing system.

 

 

Volt Technical Services – at Microsoft, Redmond, WA                   October 2004 - July 2005

Technical Support Technician (Contract)

 

Technical Support for Microsoft Office Live Meeting group at Microsoft Corporation:  Responsible for working directly with customers to troubleshoot their connection issues; or administration problems.

·         Notable achievement:  Maintained a 100% customer satisfaction service score.

 

Volt Technical Services – at Microsoft, Redmond, WA               September 2003 - July 2004

Technical Support Technician (Contract)

 

Technical Support for the Tablet PC group at Microsoft: Real User Data Initiative.  Worked directly with external usage study participants in Seattle and Minneapolis.  Duties included: Hardware maintenance and asset management, support of study personnel and hardware, support of team members’ hardware and troubleshooting, and other various tasks such as data collection and collation.

·          Notable Achievement: Created an asset inventory and checkout procedure for the research teams various hardware including Tablet PCs, cameras and multimedia devices, and other miscellaneous tools and devices checkout.

 

Microsoft Corporation, Redmond, WA                                           February 2001 - April 2003

 

From 2001 to 2002: Lab/Operations Technician for the BizTalk Server 2002 product group. Responsible for daily automated testing, hardware and OS troubleshooting, Team desktop support, testing the Setup portion of the product, and media verification.

·         Notable Achievement:  Managed the procedure for running automation, posting test results and notifying testers of failures for investigation.

 

From 2002 to 2003: Software Test Engineer for the eBiz Servers Solutions Team. Responsible for testing the Microsoft Solution for Internet Business enterprise architecture; using Microsoft Commerce Server 2002, Microsoft Content Manager 2002, ISA Server 2000, SQL Server 2000, and Sharepoint Portal Server 2000 to build multi-tiered highly available web commerce solutions.

·         Notable Achievement:  Created and ran over 400 test cases for each test pass.

 

Volt Technical Services – at Redmond, WA                            February 2000 - February 2001

Lab/Operations Technician (Contract)

 

Contracted as a Lab Technician for the BizTalk Server 2000 product group at Microsoft. Responsible for daily automated testing, hardware and OS troubleshooting, Team desktop support, testing the Setup portion of the product, and media verification.

·         Notable Achievement:  Organized and setup new lab infrastructure.

 

Manpower Technical – at Microsoft, Redmond, WA                   May 1999 – December 1999

Data Center Support Technician/Site Operations (Contract)

 

Site Operations at the Microsoft Data Center; provide Tier 2 data centers support. Managing Scalar tape backup systems, troubleshooting hardware and network issues, and maintaining excellent customer service standards.

Volt Technical Services – at Issaquah, WA                           February 1997 - November 1998

Lab/Operations Technician (Contract)

 

Contracted as Lab Engineer for ITG at Microsoft; Sammamish building testing lab in Issaquah. Responsible for building, configuring and troubleshooting large multi-processor RAID test servers, and network issues.

 

J.B. McGloughlin & Company – at Redmond, WA                         February 1996 – May 1997

Assistant Property manager  (Part Time)

 

Part time assistant manager of Willows Ridge Apartments. Duties include: leasing apartments, resident relations, weekly status reports and various other management duties.

 

Zee Services Company – at Tukwila/Seattle, WA                        June 1995 – December 1996

Territory Manager

 

Duties include: Sales and service of medical and first aid supplies, and OSHA consultation of downtown and industrial Seattle area businesses.

 

Denny’s Restaurant – at Bellevue, WA                                                 June 1992 – June 1995

Service Coordinator (Shift Manager)  

 

Responsible for restaurant operations and standards, customer and staff relations, and nightly accounting.

 

Lee Scott and Associates – at Bellevue, WA                                     March 1992  - June 1992

Software Duplication Technician

 

Software duplication. Responsible for duplicating, verifying, labeling, packaging and preparing software for delivery to customers.

 

United States Navy – at Bremerton, WA                                             June 1990 – March 1992

Aviation Boatswains Mate / Aviation Electronics Technician

 

Aviation Electronics Technician/Aviation Boatswains Mate. (Whidbey Island Naval Air Station, and USS Nimitz CVN-68) Honorable discharge.