Objective
To obtain an assistant position that allows parlay of demonstrated organization, customer service, communication and project management skills, proven by a 4 years of successful experience.
Profile
Motivated, enthusiastic person:
-diplomatic and tactful with professionals and non-professionals at all levels
-accustomed to handling confidential, sensitive records
Flexible and versatile:
-ability to maintain a sense of humor under pressure
-competent with demonstrated ability to easily transcend to cultural differences
-excellent team player
Skills Summary
l Management
l General Office Skills
l Customer Service
l Computer Skills
l Marketing & Sales
l Insurance Billing
l Professional Presentations
Professional Experience
Communication: Reports/Presentations
l Prepared reports for insurance companies ensuring full compliance with agency requirements and tight deadlines.
l Communicating auto-insurance concepts to clients using terms to facilitate understanding.
l Rapidly learned and master varied computer programs.
Customer Service
l Built a strong clientele for the insurance company.
l Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
l Checked to ensure that appropriate changes were made to resolve customers' problems.
Advertising management:
l Planed and prepared advertising and promotional material to increase sales of products and services.
l Assisted with annual budget development.
l Gathered and organized information to plan advertising campaigns.
Employment History
Hrema Insurance Broker – Bucharest, Romania
December 2003 - December2005
SC. Relimo Prodserv S.R.L – Bucharest, Romania
September 2003 – June 2006
Education
Academy of Economic Studies – 2 year degree – Bucharest, Romania
Related Coursework: Economics, Accounting, Mathematics, Foreign Languages (English, French)
Principles of Management, Psychology, Informatics
The Economic French Institute – 1 year degree - Bucharest, Romania
Related Coursework: French
High School Diploma – ''Spiru Haret'' High School, Bucharest, Romania
Course of study: Mathematics, Informatics, Foreign Languages (English, French, Romanian)
Professional Activities
President of ''Spirulina High School” Newspaper
Member of ''L'Institut Francais du Bucharest''