Customer Service Air Transportation



Customer Service Resume Tips

A customer service resume must present information quickly, clearly, and in a way that makes your experience relevant to the position in question. That means condensing your information down to its most powerful form.

Preliminary Requirement :
  • Research about your career alternatives and organizations of interest before starting your resume.
  • Organize your thoughts and ideas into your resume.
  • Look at other resume guides' samples.


Customer Service Resume Template

Contact Information :

  1. Full name
  2. Campus and permanent addresses
  3. Telephone numbers
  4. Email address

Objective : "Customer Service Manager in the air transportation sector where my 12 years of progressive experience in the industry can add value to a customer-centric team."

Summary of Qualifications : This section is recommended for experienced professionals. It allows creative job seekers to present their personal traits in a positive manner. One example of a Summary of Qualifications is:

"Have the ability to carry out programs under established policies and command the respect of staff. Problem solving, leadership, and communication skills are some of the qualities developed from my experience as an administrator, a supervisor, a teacher, and a customer relations representative."

Education : In reverse chronological order required information includes:

  1. Degree(s) and major
  2. Date of graduation (month and year)
  3. Universities you attended
  4. Location of universities (city and state)
  5. Any certifications of licenses related to your degree

Add Keywords : Use Power Words or verbs that match the level of position you want. For example to strengthen one's image in the field of customer service use as many "customer service oriented" words as possible.

Skills : Add this section if you are bilingual or better, or have any specific work-related skills that are measurable, like computer programming or experience with work-related software. For example

  • Computer skills: List languages, systems, and programs
  • Language skills: Specify language and your level of proficiency

Experience : List the most recent first. Highlight all sorts of less obvious achievements when you describe your recent jobs and roles within each job; how about these to get you going. For example

"�saved the company over 10% on its most important supply contracts through a planned process of inventory consolidation, pricing renegotiation and restructuring delivery timelines and SLAs�"

"�initiated the first inter-departmental forum on quality standards against a mood of indifference from the management team and then championed all the advantages of learning, knowledge management, sales reactiveness and customer service quality to the point where a major culture shift became possible and showed up on the balance sheet�"

Activities : You may want to list your significant student and community activities including organizations, clubs, student government, athletics, and professional affiliations. You may use action verbs to describe your responsibilities and accomplishmentsjust as you did in the Experience section. section.

Try to use Action Verbs when constructing your statements :

Action Verbs

accelerate advise analyze approve arrange assemble assist build collect complete
conceive conduct control coordinate create delegate detect develop direct discover
distribute edit deliver demonstrate design eliminate establish evaluate examine expand
expedite formulate generate implement improve increase influence install instruct lead
maintain manage motivate obtain operate order organize originate oversee participate
perform pinpoint plan prepare present process produce program promote propose
protest prove provide purchase receive recommend record reduce reinforce reorganize
represent research revamp review revise schedule select sell setup solve
streamline structure study supervise support teach test train write  



Other important tips to be kept in mind when designing a customer service representative resume are :

Be accurate. This goes with rule one. Don't exaggerate your experience, your education or anything else on your resume. When you interview, the people quizzing you are experts on the subject and know when you are bluffing.

Be concise. A recent study indicates that the average recruiter spends ten seconds looking at a resume. You have ten seconds to convey an initial message. Ideally, your resume should be one page long. If you can't fit everything on one page, use two pages, but no more. If you use two pages, be sure to put your name on the second page (use page header or footer); if the pages become accidently separated, your prospective employer will be able to tell what goes with what.

Focus on the employer. When you talk about your accomplishments and experience, describe what you helped your employer accomplish. Here's an example of the difference between employee focus vs. employer focus:

  • Employee focus: Responsible for a newly formed group of engineers that performed custom work for profit.
  • Employer focus: Created a profit center from the previous financial liability of custom work and increased the bottom line by $1.5 million in the first year.

Be neat. When you fail to be neat, it sends the message, "I don't pay attention to details." Customer service people must be concerned about the details.

Revise. A good resume is revised for each new job opportunity. This gets back to the introduction of this article. You should also revise your resume to keep it up to date with your latest experience. You also need to constantly improve the verbiage to more clearly convey your value to the employer.

Use a cover letter. The cover letter should introduce you and your resume, point out the things that make you ideally qualified for the job opening and give information about how you can best be contacted. As with the resume, be honest, concise, accurate and neat. Keep the length to two paragraphs.