|From The Blog|
Senior Customer Service position
· 10 years diverse Customer Service and Support experience
· Leadership, Project Management, Supervision skills
· Advanced Computer Knowledge, Internet/World Wide Web-savvy
Oversaw all customer service functions for Southwest Region: Southern California, Arizona, Nevada, and Hawaii. Supervised 6 customer service representatives responsible for inbound call processing, order entry, and returns.
· Created and implemented new customer service training program for new hires
· Implemented new customer service policies and procedures for region increasing productivity 75%
· Revamped internal supply ordering procedures resulting in greater accountability and faster turnaround
· Awarded “Rookie of the Year 2000” for outstanding customer service and support
Customer Service Specialist [Contract] New Age Electronics, Carson, CA, 1999-1999
Provided interim customer service assistance to high volume computer hardware distributor. Handled inbound calls, order entry, and return authorizations.
· Worked with EDI coordinator to review and process several hundred orders daily
· Designed and implemented return authorization procedures for major national acc