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Sample Senior Customer Service Resume


Senior Customer Service position

Qualifications Summary

· 10 years diverse Customer Service and Support experience

· Leadership, Project Management, Supervision skills

· Advanced Computer Knowledge, Internet/World Wide Web-savvy

Professional Experience and Accomplishments

Customer Service Supervisor MCSi, Inc., Tustin, CA, 2000-2001

Oversaw all customer service functions for Southwest Region: Southern California, Arizona, Nevada, and Hawaii. Supervised 6 customer service representatives responsible for inbound call processing, order entry, and returns.

· Created and implemented new customer service training program for new hires

· Implemented new customer service policies and procedures for region increasing productivity 75%

· Revamped internal supply ordering procedures resulting in greater accountability and faster turnaround

· Awarded “Rookie of the Year 2000” for outstanding customer service and support

Customer Service Specialist [Contract] New Age Electronics, Carson, CA, 1999-1999

Provided interim customer service assistance to high volume computer hardware distributor. Handled inbound calls, order entry, and return authorizations.

· Worked with EDI coordinator to review and process several hundred orders daily

· Designed and implemented return authorization procedures for major national acc