Sample Senior Customer Service Resume


Senior Customer Service position

Qualifications Summary

· 10 years diverse Customer Service and Support experience

· Leadership, Project Management, Supervision skills

· Advanced Computer Knowledge, Internet/World Wide Web-savvy

Professional Experience and Accomplishments

Customer Service Supervisor MCSi, Inc., Tustin, CA, 2000-2001

Oversaw all customer service functions for Southwest Region: Southern California, Arizona, Nevada, and Hawaii. Supervised 6 customer service representatives responsible for inbound call processing, order entry, and returns.

· Created and implemented new customer service training program for new hires

· Implemented new customer service policies and procedures for region increasing productivity 75%

· Revamped internal supply ordering procedures resulting in greater accountability and faster turnaround

· Awarded “Rookie of the Year 2000” for outstanding customer service and support

Customer Service Specialist [Contract] New Age Electronics, Carson, CA, 1999-1999

Provided interim customer service assistance to high volume computer hardware distributor. Handled inbound calls, order entry, and return authorizations.

· Worked with EDI coordinator to review and process several hundred orders daily

· Designed and implemented return authorization procedures for major national accounts

· Expedited freight claims for damaged and lost merchandise

Customer Service Specialist [Contract] DISC Distributing Corp., El Segundo, CA, 1998-1999

Assisted Information Systems, Marketing, and Purchasing departments with A/S 400 computer system conversion.

· Reviewed and updated 3,000 product part numbers and descriptions

· Developed guidelines to ensure uniform description information used for all product lines

Customer Service & Sales Coordinator Digitcare Corp., Los Angeles, CA, 1997-1998

Managed all customer service and sales administration functions. Supervised 3 employees responsible for order entry, inventory, and product importation. Supported distributor network and outside sales force.

· Established new customer service policies and procedures improving service interruption response

· Overhauled existing product return policy resulting in 75% reduction in returns over previous year

Customer Service Representative Pharmacia & Upjohn, Inc., Simi Valley, CA, 1994-1997

Served as single point of contact for external and internal customers. Received 75-100 calls daily. Input customer orders, keyed returns, and assisted with special projects.

· Lead newly-formed product teleservices unit created to assist field sales representatives

· Key member of team responsible for revision of corporate product return policy

· Awarded “Corporate Excellence Award” for outstanding support during new product launch

Sales Representative Keymarc Electronics, Torrance, CA, 1993-1994

· Assisted division sales manager with computer memory sales

Cashier Supervisor Target, Northridge/Simi Valley, CA, 1991-1993

· Trained and supervised staff of up to 15 cashiers and customer service personnel

Computer Skills

Apple Mac OS, Microsoft Windows

ACT!, FileMaker Pro, 4th Dimension, GoldMine, J.D. Edwards, Lotus Notes,
Microsoft Office: Access, Excel, Outlook, PowerPoint, Word, Navision, Platinum, WordPerfect


Attended Pierce College, Woodland Hills, CA • 4.0 GPA, Dean’s List, Alpha Gamma Sigma

Attended California State University, Northridge

Graduated with honors John F. Kennedy High School, Granada Hills, CA