Academic Background
- Achieve Master of Business Administration Degree from the Indianapolis University, Indianapolis in the year of 1991 at Information System as the major.
- Obtain a certificate course on Product Support Analyst from Chicago State Advanced Technology Institute.
- Get Bachelor of Science Degree from the Southwestern Poly Technique University, Florida in the year of 1985 at Management as the major subject.
Computer Programming Skills
- Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook Express
- Programming Language: Pascal, Turbo Pascal, C, C++, Java, Java Swing, Python
- Hardware Tools: Vax, Intel Touchstone Delta, Unix Workstations with numbers of DSP chips with array processors, TC/IP configuration LAN and Networking.
- Operating Systems: Windows9X, Windows2000, Windows ME, Windows XP, Windows Vista, Linux, Unix, MS DOS
Professional background
1999- Present date: Worked as the Product Support Manager for the Brown Software's Sales and Support, California with the following job responsibilities
- Provide proper supervision as the management head to the supporting staffs and other product support professionals.
- Obtain the maximum levels of consumers' satisfaction by ensuring them with product supports through appointing and preserving potential staffs.
- Supply necessary training and technical knowledge for delivering standard product support to the consumers.
- Put in array of essential technical publications like biannual software guide, white papers as well as various technical notes along with the news letter.
- Provide necessary evaluation and developmental strategies in numbers of front-end periodicals.
- Provide vital project policy summary and analysis data of cost-benefit.
- Provide necessary documentation and reports with proper monitoring each project and submit it to the vice president of the information System.
1992- 1998: Worked as the manager of the user end computers at the McPherson Components, Chicago with following responsibilities
- Provided due management and implementation with all connected applications.
- Supplied necessary guidelines and standards for developing, implementing and maintaining the personal computers.
- Provided proper management regarding hardware acquisition and software acquisition.
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