R i c h a r d   F r a n k s

2007-Present • Macintaos • Taos, NM

Apple Certified Help Desk Specialist (ACHDS)

Consulting, Support, Training and Troubleshooting

2007-Present • Higher Level Photography • Taos, NM

Photography and Photographic Services;

Well-versed in current digital technologies, as well as traditional analog methods and lighting. Aerial, Architecture, Art, Jewelry, Pets, People and Products...

1994–2007 • Dharma Group • Boca Raton & Delray Beach, FL and Taos, NM 

Dharma Group included the following entities: Worrell Enterprises, Inc.;

Light Fantastic Studios; El Monte Sagrado; Sundy House; Yaxche Learning Center.

Started as a Photographic & Personal Assistant and was promoted to Studio Manager

and subsequently to IT Director.

1989-1994 • Vortex Imaging • Canonsburg, PA

On the job training while pursuing a Specialized Technology Degree in Photography at:

The Art Institute of Pittsburgh; Custom color film processing and large format color printing.

Technical Support and Training

Computer and Photographic; training & support for parents, staff, students and teachers through Dharma Group and its holdings: El Monte Sagrado, Sundy House and Yaxche Learning Center. Created and maintained an intricate wired and wireless network of computers, servers, and peripherals for Dharma Group. Email Administrator for Dharma Group using OS/X Server. Maintained individual computers, servers, and peripherals for Dharma Group.

Equipment Knowledge and Technical Expertise

Apple OS: Classic 7.0 through 10.6 Snow Leopard

Adobe Photoshop

Barracuda Anti-Virus & Spam Server

Communigate Pro E-Mail Server

Microsoft Office

Wired & Wireless Networking: 3Com, Apple, Avaya, Cisco, Linksys, NetGear.

Studio Manager: Leafscan, Adobe Photoshop, Retouching, Scanning, Archiving.

Photographic Assistant: Studio Lighting, Leaf Digital Studio, Quality Control (QC).

Small Format: Canon EOS Digital & Film, Contax, Kodak, Leica M&R, Nikon.

Medium Format: Fuji, Hasselblad, Leaf Digital, Linhof, Mamiya, Noblex, Rollei.

Large Format: Deardorff, Leaf Digital, Sinar, Polaroid 20”x24”.

Lighting: Dyna-Lite, Norman, Photogenic and Speedotron Strobes.

Scanning: Kodak, Leafscan, Lynotype, Microtek.

Darkroom: B&W, Besseler, C-41, E-6, Hope, Jobo, Noritsu, Omega, Pako, RA-4, Salthill, Zone VI.

Art Institute of Pittsburgh • Pittsburgh, PA

Honors; Associate in Specialized Technology Degree: Commercial Photography & Multimedia

Certification & Workshops

Apple Certified Help Desk Specialist (ACHDS)

Advanced Macintosh Troubleshooting Clinic

Troubleshooting & Maintaining the Macintosh

Kodak Digital Sciences - Electronic Imaging for the Photographer

Personal Statement

Helping others is both my passion and my gift, crossing all aspects of my life and extending into the technological arena, where I especially enjoy easing others’ worries.

I consider myself easy-going, friendly, and environmentally responsible. I am passionate about recycling and living within an ecological framework that ameliorates my presence on Earth. My unwavering dedication, devotion, and trust form the keystone of my professional and personal life. These are the qualities of which I am most proud.

Professional Statement

I currently enjoy two diverse but moderately related professions, that of Apple Certified Help Desk Specialist (ACHDS) and Professional Commercial Photographer. Though I work independently, I am always open to any positive alliances and/or partnerships that would be mutually beneficial. My goals and standards are always set above the bar in order to meet my own critical expectations on every project and in every personal & professional transaction-which inevitably exceeds my clients’ expectations.

Core Competencies

I have all the skills you are looking for in the digital age, but have not lost the technical knowledge and know-how of the traditional age-including valuable people skills and the ability to speak in a common language that is understandable to those who are unfamiliar with current technology. Technical proficiencies include analog and digital photography in a wide variety of mediums and subjects; proven capability for operating all aspects of a photography studio; expertise in the installation, configuration, and troubleshooting of complex computer and network systems, with special understanding of Apple Macintosh computers. Personal expertise includes the ability to train staff, clients, students, or faculty on complex computer systems, and the willingness to support those systems and users. I am innovative, detail-oriented, and creative. My diverse skill set and wide-ranging background across a variety of creative and technical capacities would be a valuable asset to any organization.