Pam St. George

1975 Parkside Drive 2B

Park Ridge, IL 60068

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Summary of Qualifications

Enthusiastic, organized professional with extensive experience in customer service, event planning and office management. Superior work ethic, confidentiality and self direction are priorities. Performs exceptionally well under pressure yet can be flexible and adapt to changing situations. Team player at all levels of management/employees. Ability to manage projects efficiently and within budget. Knowledge of current market trends is an asset to creative marketing skills. Areas of expertise include:

▪ Meeting/Event Planning	▪ Leadership	▪ Customer Service
▪ Office Coordination	▪ Internet Research	▪ Teamwork
▪ Project Management	▪ Budget Management	▪ Communication
▪ Marketing	▪ Organization	▪ Vendor Relations

Professional Experience

Advocate Health Care, Oakbrook, IL 1997-Present

The largest fully integrated not-for-profit health care delivery system in metropolitan Chicago and one of the top 10 systems in the country.

Advocate Lutheran General Hospital, Park Ridge, IL

Coordinator, Women’s Health Resource Center (1998 - present)

Manage the day-to-day operations of The Women’s Health Resource Center, a library, information and education center. Initiate, plan and facilitate health education programs in a variety of venues. Administer and reconcile the operating budget, including purchasing. Continually evaluate customer/patient needs and find efficient and resourceful ways to establish customer satisfaction. Maintain a working relationship with other hospital departments. Promote health education and understanding through display window presentations. Make organizational decisions in prioritizing operational and patient issues. Take initiative to direct and provide linkage to appropriate settings within and outside of the hospital setting. Coordinate and train volunteer and restricted duty associates. Operate the Women’s Speaker’s Bureau for the hospital. Selected accomplishments include:

▪ Organized and facilitated Womenfest for five years, including all lectures, exhibits and food for over 400 participants.

▪ Identified and implemented, with the data warehouse team, a Return-on-Investment report showing the contribution the Center has made to hospital finances.

▪ Initiated and collaborated to get the Library catalog published on the hospital Intranet, having the distinction of being the first library in the system to accomplish this distinction.

▪ Provided leadership in establishing a memorial for a very valued deceased associate.

Pam St. George Page Two

Advocate Charitable Foundation

Administrative Assistant/Office Manager (1997 - 1998)

Provided administrative leadership to plan, coordinate and operate the office. Scheduled and arranged meetings for the president, and other executives with outside donors, prospects and interviewees. Organized and prepared Board meetings and Board books. Arranged staff meetings and retreats, including all the details for the event. Participated in Gala events and assisted in planning and promotion. Selected accomplishments include:

▪ Coordinated the entire office move from one location to another over a six month period. There were 25 offices, board, supply, computer rooms and kitchen.

▪ Developed an office manual for consistency of operations.

▪ Created an inventory system for supplies/printed materials to save revenue and increase efficiency.

Triton College, River Grove, IL 1992 - 1997

Community College with state-of-the-art facilities.

Human Resources Specialist (1995-1997)

Participated in community and statewide college human resources organizations and committees. Chaired the EAP (Employee Assistance Program), and served on search teams for deans and other executives. Updated the new employee orientation program materials and wrote an office manual.

▪ Planned and implemented a staff development program for employees and educational credit programs for adjunct faculty

▪ Created a newsletter (The HUB) from the HR department distributed through-out the campus.

Event Coordinator (1992 - 1995)

Scheduled, organized and implemented major campus events, including: high school counselor workshops to fulfill educational requirements, campus events with silent auctions, raffles, professional entertainers and special Foundation fund-raising activities. Secured bids and managed contracts for event materials and services. Maintained the budget and requested funds from the College Trustees for several of these events. Selected accomplishments include:

▪ Served in a key role in the 30^th Anniversary Black Tie Affair attended by 600 people in a transformed union center.

▪ Provided leadership for Funfest, a 4 day fund-raising event with entertainment, exhibitors, vendors, a carnival, beer and food for 120,000 people and a budget of $250,000.

▪ Spearheaded Future Focus, a college recruiting fair attracting over 900 people to view information from 300 colleges from around the country.

Other Professional Experience

▪ Very Best Safe & Lock Inc., West Allis, WI - General Manager, advertising, purchasing, payroll

▪ Action Safe & Locksmith, Melbourne, FL - Assistant Manager, sales, scheduling, bookkeeping

▪ Prime Cable, Las Vegas, NV - Direst sales, telemarketing supervisor, customer service supervisor, staff product training, developed a customer retention program, utilization reports, staff bonus reconciliation, sold and authorized satellite services to Sports Books and entertainment personalities.

Steering Committee (Quality Circle/employee satisfaction) chair for 3 years.

▪ SMI, Waukesha, WI - sold motivational tapes

▪ Bauman Realty, West Allis, WI - sold real estate, coordinated contractors and buyers of new construction homes, compiled all closing paper work

▪ Herrmann Accounting Service, West Allis, WI - bookkeeping, tax preparation, general office

▪ Community Yellow Pages, Milwaukee, WI - sold advertising

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Education

Triton College - River Grove, IL 1992

A.A.S., Hospitality Management - graduated with honors

President’s List & honors classes Phi Theta Kappa

Hospitality Club Treasurer 2 years Student Advocate

Hospitality Institute Scholarship National Restaurant Association Scholarship

Professional Development

Completed a number of company sponsored training sessions including Customer Service, Dealing with Difficult People, Adaptive Leadership, Train the Trainer, Gayla Kelp Executive Leadership Program, Time Management, Go Red for Women and Heart Disease , Breast Symposium, Illinois Women’s Health Conference, Caring for the Caregiver, Virtual Dementia Tour, Dimensions of Excellence, The Exceptional Assistant, Longe Life Libraries Retail Sales Symposium, National Network of Libraries of Medicine - Pub Med training, Success Motivation Institute Training course, and computer classes.

Professional Affiliations

ASTD - American Society of Training and Development

PTK - Phi Theta Kappa member

NICCFSD - Northern Illinois Community College Faculty and Staff Development

President’s Council for Special Events - Triton College Foundation

Triton College Alumni Association

MPI - Meeting Planners Inc. - Chicago Chapter

AMAH - American Hotel and Hotel Association

Las Vegas Business Woman’s Association

Women in Cable - Las Vegas Chapter

West Allis Downtown Association - Board Member

ALOA - Associated Locksmith’s of America

Milwaukee Board of Realtors

Waukesha Women’s Center

Awards

Employee of the year for 3 years - Prime Cable 30 Spirit Awards - Lutheran General Hospital

HBO Outstanding Sales Award - Prime Cable Showtime Special Leadership - Prime Cable

Committee Member - Lutheran General Hospital

Associate Appreciation and Wellness Team & Healthe You

Health Literacy Task Force

Community Outreach Team

Patient Safety Team

Leadership Council

Go Red Team