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Objective: Help Desk / Desktop Support / Bilingual (French/English) / Training / Mentoring / Home Support / Administrative functions.


Summary: Seasoned IT/Computer Professional with well over 15-20 years of experience in a variety of information systems and computer-related engineering positions. Demonstrated success in DOS, DOS-E, Windows 3.x, NT, 2000, XP and 2003. Novell Netware Administration. Skilled in system design, networking and project management. Proven ability to adapt to increasing challenges while maintaining a high level of performance. Key strength include: Project Team Leadership, Windows NT/Netware Systems Administration, Server Hardware Configuration, System Design, Microsoft Certified Systems Engineer (Ongoing), Technological Innovations. Presently employed with HP as a Field Technician (Teleworker) and previously as a Network Control Tech II in the Telecom field with MCI (Worldcom) at the EDS/SMC NOC Center. I have over 6 years of experience in Help Desk, Customer, Technical and Corporate Network Support. I have traveled worldwide (Africa, Asia, Europe, and Middle East). Native French speaker. I have exceptional technical aptitude and direct experience.



SMU, School of Engineering SMU-in-Legacy Campus 2004 to 2005

Network Technologies Certification Program


Networking A+ Core Hardware

Networking A+ OS Technologies

Network +


Managing a Windows 2003 Server Environment

Maintaining a Windows Server 2003 Environment

Implementing Windows Server 2003 Network Infrastructure: Network Hosts

Implementing, Managing & Windows Server 2003 Network Infrastructure

Planning & Maintaining a Windows Server 2003 Network Infrastructure

Planning, Implementing & Maintaining Windows Server 2003 Active Directory Infrastructure

Installing, Configuring & Administering Windows XP Professional

Designing Security for Microsoft Networks

Deploying and Managing Internet Security & Acceleration Server 2000

Network Support Technician Industry Assessment

DCSE – Dell Certified Systems Expert

HP – Certified Systems Expert



HP – Teleworker Richardson, TX Apr 08 - Present

Field Technician

Permanent employee with HP to repair HP and Compaq Laptops and Desktop. Receiving FRU Parts at Hold for Pickup Address in Dallas, TX and then driving to customer premises replacing Motherboards, Memory, LCD, and ALL related Laptops and Desktop Hardware, Software as required. Troubleshooting malfunction and then restoring to new or refurbished conditions for all HP customers and vendors.


Adecco – Contractor for HP Depot Work Richardson, TX Sep 07 – Apr 08

Contractor for HP with Adecco to repair HP and Compaq Laptops and Desktopat the Richardson Location with Kemtah and Black Box Contracting. Assigned daily count of 5-10 Computer System (both Laptop and Desktops; replacing Motherboards, Memory, LCD, and any other part as needed after troubleshooting and restoring systems to new or refurbished conditions for all HP customers and vendors.


HP-TACWorldwide Richardson, TX Aug 07 – Dec 07

IT Technician

Contracted to repair HP Laptops and Desktop. Replacing Motherboards, Memory, and Other Hardware, Software on each system as required after troubleshooting malfunction and then restoring to near new or refurbished conditions for all HP customers and vendors.


Attending School Plano, TX Jun 07 – Jan 08

Applied and accepted for Online Studies with Kaplan University Online Program for:

Bachelors of Science in Information Technologies – Web Development.


Deployment Solutions Irving, TX May – June 07

One month project to Roll Out NiteVision SQL V3.1 Software to La Quinta Inns and Suite throughout the 48 contiguous States.


HLP Solutions Dallas Metroplex April – May 07

Desktop Support

Two Weeks Project to Provide Desktop Support to AllianceData NOC in Dallas, TX – Installing Oracle 9i and other AllianceData proprietary Software on the entire NOC Center at 9750 Walnut St, Dallas, TX..


BMC Solutions Inc. Dallas Metroplex Feb - Apr 07

Team Lead

Supervise 6 Dell Certified Technicians on a 4 day De-install / Install / Migrate 100 Dell Optiplex 745, 21 Dell 5310n and 5110cn Printers for Katz Media Group in Haltom City, TX. One Day Project: Upgrade 3 Dell Desktops Memory (2GB) and system Migration (USMT) of 3 Dell Laptops onsite at OC Tanner in Irving, TX. Installed, tested client system connectivity and installed Network Printer equipment.


Insight Inc.. Dallas/Fort Worth Metroplex Dec 06 – Feb 07

IT/Computer Professional

Two Days: Full install of new Chase Bank in Fort Worth, (Opened 12/19/2006). 18 Dell Desktops: 8 Teller Stations, 10 Associate Bank Representatives Desktop, Printers, Scanners, Check Writers, One HP Main Server on a UPS, insuring connectivity to the Main Office Branch Server.


Art of Bronze Plano, TX Sept 06 – Dec 06

Website Designer.

One week project building client a personal website: and marketing to advertising SEO mediums such as Yahoo and Google.


BMC Solutions Inc. Dallas Metroplex Aug - Sept 06

IT/Computer Professional

Replace Legacy Desktops/Laptops(Up to 140) with New Dell PCs/Laptops using USMT Migration Tools and/or Memory Upgrade of PCs onsite. Install Printers/Peripherals equipments for Clients of BMC Solutions: Manheim Auto Auction in Dallas, Fort Worth, Garland and Grand Prairie, TX; Silliker Labs, (20 Systems), Grand Prairie, TX; Texas Wildlife and Parks Dept (4 Systems) and others.


Insight Inc. Dallas Metroplex July – Aug 06

IT/Computer Professional

De-Install / Install PCs Laptops (44 PC/14 Laptops). Migrate and Install Memory Upgrades Client:

Chase Manhattan Mortgage in Dallas, TX.


Stream- Sirius Canada Richardson, TX Nov 05 - May 06

Customer Service Representative Dual Linguist (French/English)

Supporting Sirius Canada for all the 9 provinces of Canada. Activate and Assist French and English Speaking Customers of Sirius Canada Troubleshoot Satellite Radio issues with Canadian Customers.

Lincoln Prime Lending LLC Plano, TX May – Nov 05

IT/Computer Professional/Assistant Loan Processor

Webpage design for Lincoln Prime Lending LLC (now offline/parked due to reorganization of corporation/LLC). (Parked) - built 30 pages and designed applications specific to mortgage loans and proposal. Learning to become a Loan Processor and Loan Officer.


Attending School Plano, TX Jun 04 – May 05

Network Technologies Certification Program - SMU School for: MCSE 2003, A+, Net+, Security+ Certification.


ACT-1 with MCI Richardson, TX Mar - Apr 04


Contractor for MCI on the Line Cost Recovery Project Worked on and monitored new and old Ethernet products. Responsible for Order Entry, Design, ASR functions, scheduling of Ethernet Orders. Rbocs. Familiar with F&E, Netpro, Tcom, ASR, Communicating with the LEC's and other internal teams for the coordination and completion of Ethernet services. MECCA, COMS, NETPRO and MCI IDB Programs.


KBR Kuwait/Iraq Kuwait City Jun 03 - Sep 03

IT Tech

IT/Help Desk/Tech Support Technician for the LOGCAP III US Army program Assisted in full setup/implementation/layout/cabling of the LAN/WAN Network Provided Help Desk and Technical Support to all agencies in Kuwait / Iraq.


MCI (Worldcom) at EDS/SMC Plano, TX Jan 00 - Jun 03

Network Control Tech II

Monitored, troubleshoot, resolved network (ISDN, Ethernet, Frame Relay) problems. Performed test, fault isolation and resolution on various Cisco, Ascend, Motorola routers, switches on the global MCI Network physical media (copper, fiber, satellite), Multiplexers, CSU/DSU, ISDN, Frame Relay (Options 1 and 2), TDM, ATM, EMG Devices worldwide. Ethernet, Order Entry, ASR functions, Ethernet Orders, Rbocs. F&E, Netpro, Tcom, ASR, LEC's. Utilized Remedy, Advantage II, Vantive I/II, ETMS, ITS, RADIUS, Cisco Works, HPOpenview Manager, Net Panavue, NewBridge, Verylink, Cisco ATM Switches.


OSCE -Kosovo Pristina, Kosovo Sep 99 - Dec 99

IT Officer

Responsible for the installation, support, and maintenance of software and hardware for OSCE HQ in Pristina, Kosovo. Overseeing installation of CAT V/VI cabling on a Novell Netware, NT, Unix and Linus Servers (Compaq and Alpha) over LAN Fiber Optics that was damaged during the NATO conflict. Wrote the Help Desk Manual, Backup, Restore Procedures for the entire mission.


ARC - Contractor at: EDS/SMC Plano, TX Aug 98 – Sep 99

Network Control Technician I/II

Monitored, troubleshoot and resolved LAN/WAN problems on the ISDN Network for the Southland (7Eleven) Project USA Wide (5000 stores), migrated, troubleshoot using HPOpenview and RADIUS. Wrote the RADIUS, Ascend, and Motorola Router Troubleshooting Instructions Online for all Southland / EDS / ACS Field Technicians, and Transferred Database to Excel Spreadsheet. Assisted NCR, EDS, VOLT Field Techs configuration, troubleshooting install of Motorola V320 Vanguard Routers and Ascend P75 Routers. Used Advantage II, Vantive Tracking Systems. Utilized RADIUS and HPOpenview monitoring systems tools on the LAN/WAN Network.


DELL Round Rock, TX Apr 98 - Aug 98

Help Desk Support Tech I

Provided Level I/II Technical Support to all Major Account Dell Customers Worldwide on the Optiplex Computer Systems. Used Dells own tracking system.

Attending School Austin, TX Jan 98 – Apr 98

School for Certified Network Administration (Novell and Windows NT).


GTECN Austin, TX Feb 97 - Dec 97

Tier II Level Help Desk Technician

Monitored and Managed Intranet Routers and Switches on second shift. Assisted Tier I level Help Desk personnel with troubleshooting the network.


Senior Data Control Specialist

Under TASK FORCE XXI and the CCTT Projects Tested, designed, VisualDbase and Dbase V programs for Real Time Utilization on Data Gathering. Supervised extraction of Live Data and performed Specialized Crystal Reports for further data analysis. Loaded Fujitsu 500 Pen 486DX and Toshiba Satellite Pro Laptops for field usage by SMEs.


ITT/FSIC Camp Doha, Kuwait Sep 95 – Feb 96

Lead Support Specialist/TUFMIS Manager

Handled 136 Battalion sized pre-positioned units Financial Management Information (FMI) extracted from DS4 and SARRs Military Computer Systems. Provided reports on all classes of Supplies Shipped, Received and Purchased to the DOL (Directorate of Logistics) Officers Daily and Weekly. Assisted other sections with troubleshooting PC, Stand-Alones and LAN systems application issues.


DYNCORP Fort Hood/Killeen Airport Jan 89 – Sep 94 / Jun 95 – Sep 95

PC HW/SW Support Tech I/II (Computer Operator I/II)

Provided Production Control (PC) Section and Project Managers informational data for contractual employment. Planned, organized, and developed the MWO (Modification Work Order) Tracking program (using Clipper and Dbase II/III/IV) in tracking 3000 aircrafts (both Active, National Guard, Reserves Fixed/Rotary Wings Aircrafts) planned modifications and overhauling of all aircrafts systems components.


BRSC SEII Nairobi, Kenya Sep 94 – May 95

Materiel Control Specialist/Supply/Logistics/Warehouse Technician

Supported UN Operations in both Mogadishu, Somalia (UNOSOM II) and Kigali, Rwanda (UNAMIR). Handled the DS4, SARRS I/II, STARR PC and FEDLOG computer Systems. Supervised LN (Local nationals) on tracking well over $3.5M Spare Parts and Equipment in support of both missions. Assisted in the full Retrograde Operations of all equipment from both theaters back to the USA or to a warehouse in Brindisi, Italy with well over 6000 line items (Classes of Supplies).


TMP US Army Fort Hood, TX Oct 87 – Jan 89

Bus Driver

Bus Driver for both the US Army and Killeen ISD. Bus Driver for Kerrville Bus Company


US ARMY Fort Hood, TX and Overseas Aug 67 – Sep 87

Noncommissioned Officer (SSG/E-6)

MOS - 11B: Infantryman (Intelligence (S2)) / Security Clearance Processing.

MOS - 13A: Artillery (Intelligence – S2/S3/S1 – Operations/Admin Processing.

MOS - 74D/74F/74G: - Data Processing Computer Operator, Programmer, Analyst

MOS - 16P: Air Defense Section Leader (Redeye/Stinger Ground to Air Missile Systems

MOS - 71L: Administration and Personnel NCO (PSNCO).

Classified Positions (NRAS Nuclear Release Authentication System) with a Top Secret Security Clearance based on a BI (Background Investigation).

Networking and IT Skills


  • DCSE – Dell Certified Systems Expert.

  • HP – HP Certified Systems Expert.

  • Familiar with Scripting (Vbs/Java) and or batch (DOS .bat) filing.

  • Troubleshooting TCP/IP, DNS, DHCP, IPX/SPX and NetBEUI connectivity issues in both a LAN/WAN and Dialup, WiFi environment

  • Adding clients user accounts, groups, and resetting passwords on both domain and workgroup computers.

  • Configuring group policies to secure sensitive resources on both LAN/WAN network.

  • Installing and configuring Windows XP Professional, 2000 Professional, 2000 Server, 2000 Advanced Server, Windows NT, Windows 95/98/ME, DOS.

  • Troubleshooting problem hardware including CD-ROMS, CD-RWs, Printers, modems, IDE, SCSI, ATA Hard drives, Controller Cards, Monitors, Floppy disk drives, sound cards, video cards, RAM, motherboards, UPS and Power Supplies

  • Configured Microsoft Outlook 2003 and Express for multiple users in a domain

  • Performed preventive maintenance

  • Daily system and Operating system maintenance on user computers in a domain

  • Familiar with and expert in using MS Office Excel, Word, Access, PowerPoint

  • Virus Prevention and removal on computer systems

  • Configuring computers for dialup Internet access including DSL, init-strings, browser settings and email settings

  • Installed and configured PCs and Peripherals using a variety of hardware

  • Troubleshoot and isolated hardware/software issues

  • Repaired and maintained PCs

  • Configured proper LAN/WAN connectivity between client/server

  • Created and maintained connectivity between client & server

  • Experienced in DOS, Windows 95/98, NT, 2000, XP, Novell, Server 2003

  • Active Directory on Windows Server 2003

  • IIS System Support DNS STMPS TCP/IP

  • Routers and Switches, CSU/DSUs, Multiplexers

  • Current Protocols: IDNX, ATM, TMS, ISDN, SNMP, PPP, DCXs, T1, T3, OC1, OC3, Frame Relay (Options 1 and 2), Legacy Circuits.

  • Mainframes: IBM System 348/148, S3, DS4, SARRs, Univac 70/60

  • Mainframe Languages: COBOL, FORTRAN, PL/1, RPG, BASIC, JCL, JASS


  • Switches and Routers: Cisco Hubs/Routers (1600-2500/4500/7000/6500 Series)

  • Ascend P75 Routers, Motorola V320 Vanguard Routers, Unisys S-2200, Bay Hubs, Centillion Switches.