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Objective: Help Desk / Desktop Support / Bilingual (French/English) / Training / Mentoring / Home Support / Administrative functions.


Summary: Seasoned IT/Computer Professional with well over 15-20 years of experience in a variety of information systems and computer-related engineering positions. Demonstrated success in DOS, DOS-E, Windows 3.x, NT, 2000, XP and 2003. Novell Netware Administration. Skilled in system design, networking and project management. Proven ability to adapt to increasing challenges while maintaining a high level of performance. Key strength include: Project Team Leadership, Windows NT/Netware Systems Administration, Server Hardware Configuration, System Design, Microsoft Certified Systems Engineer (Ongoing), Technological Innovations. Presently employed with HP as a Field Technician (Teleworker) and previously as a Network Control Tech II in the Telecom field with MCI (Worldcom) at the EDS/SMC NOC Center. I have over 6 years of experience in Help Desk, Customer, Technical and Corporate Network Support. I have traveled worldwide (Africa, Asia, Europe, and Middle East). Native French speaker. I have exceptional technical aptitude and direct experience.



SMU, School of Engineering SMU-in-Legacy Campus 2004 to 2005

Network Technologies Certification Program


Networking A+ Core Hardware

Networking A+ OS Technologies

Network +


Managing a Windows 2003 Server Environment

Maintaining a Windows Server 2003 Environment

Implementing Windows Server 2003 Network Infrastructure: Network Hosts

Implementing, Managing & Windows Server 2003 Network Infrastructure

Planning & Maintaining a Windows Server 2003 Network Infrastructure

Planning, Implementing & Maintaining Windows Server 2003 Active Directory Infrastructure

Installing, Configuring & Administering Windows XP Professional

Designing Security for Microsoft Networks

Deploying and Managing Internet Security & Acceleration Server 2000

Network Support Technician Industry Assessment

DCSE – Dell Certified Systems Expert

HP – Certified Systems Expert



HP – Teleworker Richardson, TX Apr 08 - Present

Field Technician

Permanent employee with HP to repair HP and Compaq Laptops and Desktop. Receiving FRU Parts at Hold for Pickup Address in Dallas, TX and then driving to customer premises replacing Motherboards, Memory, LCD, and ALL related Laptops and Desktop Hardware, Software as required. Troubleshooting malfunction and then restoring to new or refurbished conditions for all HP customers and vendors.


Adecco – Contractor for HP Depot Work Richardson, TX Sep 07 – Apr 08

Contractor for HP with Adecco to repair HP and Compaq Laptops and Desktopat the Richardson Location with Kemtah and Black Box Contracting. Assigned daily count of 5-10 Computer System (both Laptop and Desktops; replacing Motherboards, Memory, LCD, and any other part as needed after troubleshooting and restoring systems to new or refurbished conditions for all HP customers and vendors.