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TRAINER

Experienced professional with strong analytical abilities and exceptional presentation skills. Quick to learn and then teach new procedures, software systems, and technical topics in plain English.

Core Professional Competencies
Dynamic Presentations s Proprietary Software s   eDOCS DM (Hummingbird) Trainer s Project Management s Loan Processing s Mortgage Origination s Relationship-Building s Customer Service s Implementing Process Flow Efficiencies s Group Instruction s One-on-One Training s Interviewing and Skills Assessment s Franklin Covey Time Management s Training Manual Writing

Key Accomplishments

Produced and presented an elementary Mavent Mortgage Compliance training seminar for the Digital Risk Jacksonville office.

Created and facilitated the training of the Purchase Requisition and Expense Reporting system for the entire Digital Risk team.

Wrote and taught two distinct Credit Union business training sessions, “How to Market Efficiently in Today's Environment” and “Creating an Action Plan to Generate Sales Volume” to over 70 loan officers and Vice Presidents during a national 3-day convention hosted by PHH Mortgage.

Voluntarily facilitated a weekly Business Networking conference. For six years, hundreds of business professionals learned how to step out of their comfort zone to meet total strangers and begin referral relationships.

Professional Experience

§   ASTD Training Certificate Program - American Society for Training and Development, 2 CEUs, 2009

§   Former Treasurer- Central Florida Chapter of American Society for Training and Development, 2009