LISA C. OJEDA                                                   11279 Laurel Walk Drive

Laurel, MD 20708

(301) 613-6185 or (240) 280-1006

lisaojeda@yahoo.com

 QUALIFICATIONS SUMMARY:

Human Resources / Budgeting / Recruiter / Client Relations / Business Solutions / Academic Advising / Team Leadership / Accounts Payable and Receivable / Event Planning / Outreach / Customer Service / Bilingual Spanish-English

EDUCATION:

Master in Business Administration (2008)

M.S., Management/Marketing (2007)

Human Resource Certificate

University of Maryland University College, Adelphi MD

B.S., Business Administration Finance

Bowie State University, Bowie MD

WORK EXPERIENCE:

University of Maryland University College, Adelphi, MD, Oct. 2007-August 2008

Associate Director of Customer Services of Enrollment Management 

• HR Generalist: manage regular, recruiting for contractual and agency employment for faculty and staff positions and benefits; assist in resolving financial claims; position classification, employee relations, job fairs, open house, employee incentives

• Recruitment and placement of faculty and staff, evaluate applicant work history, training and references. New employee orientation.

• Ensure quality customer service is provided in interactions with students dealing with academic advising and counseling, financial aid, student accounts, performance management analyses, leadership support, client relations; First point of contact with escalations for student issues related to customer service, functional support, problem solving, and grievances and appeals.

• Competitive shopping to analyze competition; recruitment services, on-line programs, course scheduling, marketing, outreach, incentives, retention.

• Oversee payment collection for student account balances; facilitate payment options for students via staff training, business processes, and environmental scans, progress reports, trend analysis

• Manage complex, cross-functional intra- and inter-company projects, as assigned.

• Analyze, identify and implement practices and processes designed to build student loyalty and satisfaction and improve the effectiveness and efficiency of workflow procedures; continuously studying methods of improving work measurements and performance standards and develops appropriate solutions or recommendations.

• Experience in instructional development and application of learner-based pedagogies that facilitate student learning (e.g., active learning strategies, technology assisted, etc.).

• Implementation of PeopleSoft system in Europe and Asia.

• Liaison for the Office of Enrollment Management in collaborating with external units, staff and students to design a student-centric model for “World Class” customer service that increases conversion rates and improves retention ; coordinate department events, graduation, retreats, training workshops, etc.

Dimensions Healthcare @ Prince Georges Hospital, Cheverly, MD, Aug. 2007-Oct. 2007

Recruiter 

• Recruiting of medical staff (registration officers, cafeteria workers, registered nurses, administration, library, executive, etc.)

• Resolved undisputed unemployment claims; maintain records of training, liaison between departments.
• Human Resource Coordinator (searching for candidates, interviewing, negotiating, hiring, exit interviews, discharge, employee disputes, contracts, benefits, recruiting, etc.)
• Providing assistance with high school, technical school and college recruitment initiatives, posting job opportunities, managing student resume flow, coordinating company recruiting events (including company interviewing session that may fall on weekends), and ordering and maintaining college recruitment materials.

University of Maryland, College Park, MD, Sept. 2005-July 2007

Assistant Director of Administrative Services

• Human Resources Coordinator: manage regular, contractual and agency employment for faculty and staff positions; prepare and process payroll, personnel appointments, benefits, invoice/contracts/service agreements for the dept., prepare the annual budget for the department. 

• Program Development: manage graduate and undergraduate/admissions database; financial aid, coordinate recruiting visits; graduate assistant manual, academic advising, student advocate.

• Manage summer/winter programs, faculty grants, foundation accounts, and parking; manage a staff of 30.

• Responsible for all procurement and travel activities related to the department’s faculty and students; retention for graduates

• Coordinate department events and schedules, facilities, equipment purchasing requests, affiliate faculty programs and departmental outreach efforts to the campus, the local community and other American Studies programs.

• Recruiting liaison for the department of American Studies graduate applicants, departmental inquiries, budget, scheduling and contracts.

• Coordinate/schedule events and travel plans.

 MedStar Research Institute @ Washington Hospital Center, Washington DC, Sept 2004 – Aug. 2005

Clinical Research Associate  

• Assist 7-8 Clinical Research Coordinators with specimen shipments, monthly submissions to Institutional Review Board.

• Responsible for completing and tracking purchase orders and check request vouchers; New hire process, benefits, payroll, timesheets, etc.

• Complete monthly income and expense reports for 25 active studies.

• Track and complete departmental budget, progress reports, business processes, develop policies and procedures for patients.

• Coordinate departmental meetings, retreats, job fairs, workshops, etc.

• Prepare and submit monthly billing statements and recruitment/study tracking reports.

Bowie State University, Bowie, MD, April 2003-Sept. 2004

Academy Coordinator

• Program Development: Plan and implement the Science, Engineering, & Mathematics (SEM) Summer Academy Program, a bridge program for incoming freshman.

• HR Generalist: hire and train peer mentors for the SEM Summer Academy as well as recruit and select qualified freshman for the program. Oversee a staff of 15 employees and 42 students; prepare timesheets, benefits, budget, dept. manuals, etc. Was a part of the committee with the implementation of the new PeopleSoft System and training of departments.

• Prepare, log and track purchase and travel requisitions; prepare employee contract requisitions; coordinate on and off-campus departmental events as well as travel arrangements; acquisition of products and services from external vendors; maintain and update master mailing list.

• Coordination of the administrative aspects of financial aid, the Partial Assistantship Program, which include contracts, timesheets, budgets and reports.

• Schedule appointments, update on-line calendar and coordinate activities with other campus departments (graduation, job fairs, workshops, retreats, etc.).

Steel General, Inc., Silver Spring, MD, Jan. 1994 –Dec. 2003

Office Manager

• HR Manager: Process payroll, recruiting, benefits, and training for new hires, employee relations; managed up to 5 employees.

• Company service representative, acted as a translator and delegate between sales transactions; ensured compliance of regulatory data.

• Computed sales, pricing, exact sizes, figures, and weights of product distribution.

• Coordinated business sales from client to client, by modifying filing systems to be a computer friendly, Internet compliant

• Managed call volume, incoming and outgoing, as to improve business flow

PROFESSIONAL SKILLS: 

Proficient in Microsoft Office, Lotus, and Outlook *Experienced with HR/Payroll systems: GoldMine, PHR, SIS, ARS, ELF, APRA, WOW, ARES, UMD Reflectors, and PeopleSoft systems. *Strong communication, organizational and interpersonal skills. *Experience with reviewing and editing protocols, HIPPA and consent forms.

TRAINING AND ORGANIZATIONS: 

University of Maryland -Sales Training for “World-Class” Service and Creating a “World-Class” Service Culture, Managing Conflict in the Workplace, How to Get More Organized Marketing, and Customer Service Training Certificates / Vice President of Good Sisters Organization at Bowie State University-Responsibilities include community service and youth mentoring / Institutional Regulatory Board (IRB) Training Certificate/Bowie State University- Mentor and Secretary with Good Sisters Organization / Laurel Boys and Girls Club- Assistant Coach for Girls Basketball and Poms Squad / Alijah Raynell, llc.-Senior Mentor for youth program