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New Jersey 08087-1615 *
Career Objective: Supervisor to Manager Position utilizing my extensive customer service experience.
Oct., 2005 to Jan., 2010 and *May, 1991 to Jan., 1993: Showboat Casino Hotel, Atlantic City, New Jersey Casino Services Supervisor; Responsible for the security of Company's assets, review and compliance of company's internal controls, departmental procedures and state regulations, with regards to all Cage and Coin operations, as well as, supervise, train, review and counsel cashiers. Maintain the operation and impressment of the Ticket Redemption Machines. *Casino Credit Supervisor; Supervise credit representatives on the preparation, documentation and maintenance of customers' credit accounts. Train personnel, review and analyze all credit reports. Recommend approval or denial to Executive and assist in daily operations, such as; issuance, customer service and departmental efficiency.
May, 1995 to Sept., 2005: Trump Marina Casino Hotel, Atlantic City, New Jersey. Casino Credit Executive; Responsible for implementing the approved company credit policy and procedure with respect to establishing customers' credit privileges by evaluating credit history of applicants. Monitor all credit play. Establishes disposition of credit issuance and follows-up on credit decisions. Reviews player ratings to assure legitimate credit play, while promoting positive customer relations. Previously held position as Cage Supervisor to Shift Manager, however accepted Credit Executive position prior to accepting Cage Shift Manager position offer.
May, 1996 to July, 1998: Trump Plaza Casino Hotel, Atlantic City, New Jersey. Casino Cage Supervisor; Responsibilities are the same as previously stated for Casino Services Supervisor, except for the Ticket Redemption Machines responsibilities. 5/96 - 11/96 Part-time Craps Dealer.
July, 1995 to Sept., 1995: Claridge Casino Hotel, Atlantic City, New Jersey. Craps Dealer(Seasonal); Responsible for implementing the proper procedures when dealing the game, as well as, game security and promoting positive customer relations.
Feb., 1993 to Aug., 1994: Players Riverboat Casino, Metropolis, Illinois. Casino Cage Shift Manager; Responsibilities, the same as previously stated for Cage Supervisor, with the addition of scheduling and supervison of the Supervisory personnel. Credit/Collection Manager; Establish and maintain department policies and procedures. In addition to previously stated responsibilities as Credit Executive, also pursue the payment of return personal and counter checks, and arrange payment agreements.
June, 1991 to May, 1991: Trump Taj Mahal Casino Hotel, Atlantic City, New Jersey. Casino Credit representative; Obtain complete necessary information for casino credit application. Investigate and document applicants' credit worthiness in accordance with company policy and procedure as well as state regulations. Communicate daily with customers, Credit Executives, Management and other related departments.
April, 1983 to March 1990: Bally's Grand Casino Hotel (now Hilton), Atlantic City, New Jersey. Casino Host; Recognize new and established customers, assist with inquiries concerning casino credit and other gaming related quires. Initiate and develop patrons to obtain services through coordinated efforts with Casino Services Department. Assist with development of new marketing strategies, coordinate activities and strive to develop business while maintaining a positive long lasting relationship with patrons. Prior positions: Credit representative to Supervisor and Casino Income Control Clerk.
Rutgers University College of Arts and Sciences, Camden, New Jersey. Achievement: Bachelor's Degree in Accounting.
Additional work experience in ; Retail Sales, Accounting, Front Desk, Box-Office and Hotel General Cashiering, available upon request.