Jerald A. Westmoreland

4621 west Concordia Ave

Milwaukee, WI 53216

 

 

CAREER OBJECTIVE

I am an ambitious, creative, decision-maker in search of a challenging opportunity with future potential. I would like a position where I can best utilize my expertise in quality

assurance, customer service, technical support/ sales, and communication.

SUMMARY OF QUALIFICATION

1. 4 Years as a Quality Engineer

2. 30 Years successful experience in Quality and 3 Years as a Technical Support/ Customer Relation Manager

2. Honest, straightforward and respected and trusted by customers.

2. Work alone effectively and as a team member.

3. Enthusiastic and motivated. Sincerely enjoy developing and maintaining good customer service

4. Computer skills: Microsoft office, Excel and Power point.

WORK EXPERIANCE

DIVO: Clothes For Men Milwaukee, WI

Project Manager 07-21-08-- on-going (full-time volunteer position)

• Help design and implement a program that offers free work attire for job interviews for men in poverty

• Outreach/public relations

• Working one-on-one with clients, service providers and other organizations

• Designed data bases

• Aided in developing policy and procedures as part of a team

Wurth Adams Milwaukee, WI

Quality Engineer 07-04/ 07-08

• Design and Set-up Quality Assurance Lab

• Design and Set-up Paperless inspection system

• Investigate and Identify customer complaints, and answer corrective action request.

• Set-up Inspection control plans for new customers

• Part Identification on new customer parts

• Set-up and manage part database for customer

• Confer with customers and suppliers regarding product quality problems, conduct analyses test results, and consult with outside laboratories for testing.

• Process ISIR,PPAP and First piece Layout for Cusotmers

• Design forms for ISO System

• Internal Auditor

• External Auditor

 Bossard/Larson Milwaukee, WI

Technical Support/ Customer Relation Manager 01-040/07-04

•        Responsible for major OEM accounts current sales $13Million.

•        Increased sales with current accounts by problem solving, good customer

relations and application engineering.

•        Specific duties included line walks, technical support, quality assurance and

Working with engineering on new product design.

• Process ISIR,PPAP and First piece Layout for Cusotmers

• Design forms for ISO System

• Internal Auditor

• External Auditor

 

Quality Assurance Manager 04-87/01-04

•        Oversee all Quality functions, ISO system, and supervising 8 inspectors and lab technicians.

•        Setting-up Certification Program for customers.

• Plan and manage activities required to ensure the quality of products delivered to customers.

•        Responsible for all internal and customer audits.

•        Designed and Set-up Quality Assurance Labs from the ground up

•        Prepared Quality Training Program.

•        Procedural writing on board of Certification for Q.A. Laboratory. (A2LA)

•        Investigate and identify customer complaints, and answer corrective action

requests.

•        Obtained certified supplier award from four major customers.

• Designed sampling procedures in compliance with customer requirements to ensure proper documentation of all pertinent product quality data; utilize statistical tools to analyze data.

Quality Assurance Inspector 10-86/4-/87

•        Performed all inspection and testing of material per the customer print or

Industry standards.

•        Capable of using the following inspection equipment:

      Digital Caliper, Micrometer, Hardness Tester, Micro-Hardness Tester, Tri-Roll Thread Gauging

System, Optical Comparator, Thread Ring and Plug gages.

• Geometric Dimensioning and Tolerancing

Stolper-Fabralloy co. 10-85/10-86 Waukesha, WI

Quality Assurance Technician

•        Incoming, First piece, floor, and final inspection.

•        Gage Calibration

• CMM

• Internal Auditor

Modern Machine Works 1978/1986 Cudahy, WI

Quality Assurance Technician

•        Incoming, first piece, floor, and final inspection.

•        Gage calibration

• CMM

 

CERTIFICATION 1996-1999

 

Certified by Wisconsin Board of Vocational Technical and Adult Education:

Part time instructor at Milwaukee Area Technical College

1.      Inspection/Quality Control

2.      Industrial Automation

 

EDUCATION

1985-1989 Milwaukee Area Technical College

Degree: Associate of Industrial Engineering

 

1981 University of Wisconsin-Milwaukee-Extension

Quality Management and Engineering Courses

 

1973-1974 United Technical Institute

Technical Drafting

 

1967-1972 Milwaukee Lincoln High Jr. & Sr.

Degree: High School Diploma