Prairie Star Circle
Springs, CO 80916
To obtain a challenging position within a
environment that will utilize my skills to the benefit of my
prospective employer and myself. I currently in a operations manager
position supporting the war fighter. However I like all area’s
of the technical world
& Results Oriented Intelligent Solid Leader
Skillful Communicator Creative Problem Solver
Independent & Self Reliant
Team Player Analytical & Methodical Deeply Customer Focused
Help Desk Manager.
knowledge and proficiency in network protocols; addressing schemes;
and networking components. Switches, routers, LAN technology,
Satellite modems VPNS.
the process of digital media transmission protocol terminology.
to install network analysis software, monitor, analyze, and
maximize the performance of networks.
knowledge and proficiency in Protocol Analysis and Trace Analysis.
major architectures -including SNA, DEC, TCP/IP and AppleTalk -as
found in live networking environments.
structure and function of major architectures; and given a specific
physical environment, recommend the best architecture for that
ability to work with Network technicians and support engineers to
solve all issues.
to demonstrate knowledge/design and layout of cable wiring
platforms; and electrical platforms.
to demonstrate advanced knowledge of WAN technologies, including
ISDN, Frame Relay, ATM, and Tl.
knowledge of various internetworking support protocols such as the
spanning tree algorithm, source route/transparent bridging, BO2.1Q
standard and value-added features in switches including
store-and-forward, fast forward, flow management, broadcast
control, remote access setup, and management.
implementation, and configuration of VLANs based on a port
a working knowledge of distance-vector as well as link-state
routing protocols such as OSPF; articulate the characteristics of
IGP and EGP as deployed in and between autonomous systems, and
demonstrate understanding of routing concerns such as split horizon
and convergence efficiency.
a working knowledge of the operation as well as the deployment
strategies of enterprise security mechanisms including application
proxies, screened host firewalls, bastion hosts, demilitarized
zones, virus protection programs, and solutions for guarding
against common types of security vulnerabilities.
knowledge of client/server application protocols such as 5MB, NCP,
and NFS through trace analysis.
the network design process including the system development life
cycle; gathering business, user and application requirements;
developing a requirements specification; base lining, analyzing,
and estimating network traffic volumes; developing a logical
network design specification, working the physical network/cable
knowledge of network design considerations in the areas of
performance, connectivity, convergence, availability, and
Network Operations supervisor supporting the war fighter
24/7 theater operations as well as conus
reporting on a daily basis of Global Noc performance and metrics.
Trouble tickets and one call, one stop solution.
and screened new hires for technical support positions.Many
postions managing personnel as few as three to several hundred on
day to day basis.
new hire training programs, quality control monitoring groups, and
employee incentive based programs.
thorough knowledge, demonstrated, promoted product at all times.
Soldiers from Platoon to Company size elements until retiremnet
Managed inbound customer escalations as a
Customer Support Supervisor.
Managed complex executive technical
Managed inbound customer escalations
(disconnection of services.) Acted as a liaison between all
departments coordinating all facets of resolving the customer’s
issues with a “win/win” for all.
Provided Customer Service, Technical and
Telephone Sales support using my excellent communication skills in
an inbound call center environment.
Responsible for researching and offering
solutions to a complex customer base.
C2PC,CPOF, GCCS,LINUX,UNIX, WINDOWS
Systems: Linux, Unix , Solaris Windows all versions and Windows
Languages C,C++,XML,Perl ,SQL,Pascal, Java,HTMLl, Assembly, VIisual
Installation of all hardware network cards, video cards, routers
all forms of hardware interfaces Wans/Lans “Heat Tickets “
Grumman Corporation assigned in the middle east five different
occasions supporting the war fighter.Presentlty assigned in Conus
supporting the Global Nocs for world events. Conus & Oconus
Internet & Cable; Supervisor/Technical Support 2001-2004
Corporation; Lan Administrator; January 1999- August 2001
Depot Home Improvement Center Plumbing April 1998- January 1999
US ARMY (RETIRED) Information Systems and Radars
Computer Information Systems, Regis University
Networking, Regis University
Masters; CISSP, Network Security, Regis University, October 2005
administration Security 2007
(NACSE Certified/ NSNS/NSNE)
Senior Network Specialist / Engineer
Certificate plus knowledge in Network Fundamentals, LANS, WANS, and
& Protocols, the Internet, Webmasters, Internetworking Devices
and Network Design, Management
accommodation Award in support of the FBCB2 Program from 2004
automated TRAINING Office/Department in 1995
Radar repair and operations)
office in the U.S Army
sales associate of the month