Heath Singer

 3271 Stoneybrook Dr, Douglasville, GA 30134

 678-838-1398 or 770-843-5001

 heath_singer@bellsouth.net

Web Consultant

• Managed the lifecycle of a website for ATT/YellowPages.com.

• Was responsible for contacting the advertiser, writing the copy, creating the template, delivering the live product and managing the website for the first 30 days live.

• Roles included within this position were; project manager, consultant, copywriter, and customer service.

• Managed the content for up to 75 pre-live accounts at a time and up to 50 live accounts.

Internet Sales Manager

• Managed the online presence of the company’s vehicle inventory on a variety of sites.

• Photographed, priced, and posted detailed vehicle information onto the internal and online systems.

• Was responsible for increasing internal foot-traffic into the dealership through an online advertising presence.

• Managed the incoming and outgoing e-mails for sales, service, and parts.

• Researched new ways to advertise online and present this to the Sales Management.

Automotive Content Specialist

• Maintained the accuracy of automotive information listed on AutoTrader.com.

• Managed data received from multiple automotive sources and support company personnel as an automotive information resource.

• Researched and identified vehicle information for upcoming vehicles releases.

• Assisted the Content Manager in the recording and reporting of departmental processes and procedures.

Account Retention Representative/Senior Support Representative:

• Researched current and future stumbling blocks on dealer accounts.

• Assessed problem areas and developed solutions.

• Coordinated and mediated when necessary between internal departments.

• Educated and guided both internal and external customers.

• Trained new employees.

• Oversaw escalation issues and assigned projects.

Website Support Representative:

• Educated dealer representatives how to best use their AutoTrader.com products.

• Maintained the dealer accounts within a determined region.

• Solved customer issues as they arose.

• Generated minor changes for dealer websites and other AutoTrader.com products.

• Maintained a positive relationship with the sales force and the dealerships to assure superior service.

Contract Administrator:

• Reviewed and proof read dealer contracts with AutoTrader.com.

• Maintained the contract database.

• Prepared files for production and maintained the main filing system.

• Assisted in the Quality Assurance processes when necessary.

• Served as a liaison between production and the sales staff.

Corporate Trainer

• Trained management and staff in front of the house restaurant operations and guest relations.

• Co-wrote training manuals.

• Opened new restaurants throughout Georgia and Florida.

• Was responsible for evaluating management, staff, and overall restaurant performance.

• Managed restaurants vacated by a manager on vacation or when hiring a new manager was necessary.

• Council on Consumer Interest - Vice President (1989-1990)

• American Council on Consumer Interest

• Consumers Union

• The American Heart Association – Volunteer

• Scottish Rite Children's hospital – Volunteer, The Coca-Cola/Reebok 3-on-3 Basketball Challenge

• Alpha Epsilon Pi – Life Member

• Hillel Society

• Meals on Wheels – Volunteer

• Project Open Hand – Volunteer

• Relay for Life - Volunteer

• Band Boosters Lithia Springs High School

• Co-Chairperson for the Chaperone Committee

• Vice President (2006-2007)