Eugene A. Bunn, Jr.

8705 Stonebriar Lane

Fort Worth, TX

Objective:

A challenging position with a growing company where the use of my skills and abilities

will contribute to the prosperity and growth of the company.

Executive Summary:

I have over twenty-five years of management experience in security and customer service and overall leadership. My yearly performance ratings have been all been satisfactory and usually exceeded requirements.

I consistently demonstrated the ability to work with all levels of management in accomplishing the development of security, safety and customer service programs using skills I have acquired in the various positions I have held.

Experience:

Belk Retail Weatherford, TX

Loss Prevention Associate 10/2008 to 01/2009

Actively discouraged shoplifting and internal theft by providing a high profile presence.

Provided employee and management training and education on Loss Prevention topics to ensure all employees were kept aware of LP activities in the store.

Initiated and conducted internal investigations related to employee theft. Resolved all cases investigated.

Bear Stearns/ EMC Mortgage Corporation Irving, TX

Corporate Security Supervisor 10/2003 to 10/2007

Developed, implemented, managed and evaluated comprehensive, companywide security and loss prevention programs to ensure protection of company assets.

Wrote and gained approval for policies and procedures governing security and emergency planning for the EMC Corporation.

Developed PowerPoint presentations to train all new employees and to provide specific security training for experienced employees in existing departments.

National Presort Services Dallas, TX

Security Director 04/1999 to 06/2002

Directed security, safety and facilities operations for a presort mailing firm processing high-value, high risk mail. Maintained a comprehensive security and safety program to satisfy proprietary and client requirements (MasterCard, Visa and American Airlines Security Standards for Presort Mailing Vendors).

The Associates / Credit Card Division Irving, TX

Customer Service Supervisor 02/1997 to 04/1999

Supervised and trained customer service agents to achieve a high degree of customer satisfaction in a high volume call center by investigating and solving customers' complaints and problems. Handled all escalated customer complaints and resolved any issues without further escalation. Ensured that my staff received timely appraisals and constructive feedback as needed.

Education:

CCNY New York, New York

Business Administration and Psychology

John Jay High School Brooklyn, New York

Academic / Liberal Arts

Military Service:

USAF, Nuclear Security Detail

References: Available upon request