Frances M. Collins

4338 Persian Ct

Snellville, GA 30039

OBJECTIVE

My goal is to obtain an accounting position in a Business or Finance Department.

Customer Service Purchase and ordering

Data Entry (Microsoft Programs) Inventory

Typing 45 wpm Promotion and sales

Accounting Lending

WORK EXPERIENCE

College Student, 01/2008 to present

Seeking a degree in Business

Loan Officer, 01/2007 to 08/2007

1^st Stop Financial Company, Colorado Springs, CO

• Meet with applicants to obtain information for mortgage loan applications and to answer questions about the process.

• Determine if applicant meets requirements.

• Explain to customers the different types of loans and credit options and terms of those services.

• Approve loans if applicants meet requirements.

• Maintain copies of qualified applicant loan and supporting documents.

• Review and update credit and loan files.

• Review loan agreements to ensure complete and accurate.

• Compute payment schedules.

• Remain up to date on new types of loans.

Legal Assistant, 06/2006 to 12/2006

CIR Law Offices, San Diego, CA

• Format Legal documents.

• Performed typing and entry data into computer.

• Responsible for incoming and outgoing calls.

• Assist in gathering and responding to discovery for litigation matters.

• Maintain filing system

Customer Service, 09/2005 to 12/2005

TeleTech, San Diego, CA

• Responsible for incoming calls.

• Performed typing/keyboard entry data into computer.

• Received personal data information.

• Assisted with hurricane Katrina victims.

Collector, 12/2003 to 12/2004

Hickam Federal Credit Union, Hickam AFB, HI

• Responsible for both incoming and outgoing calls.

• Resolve billing or service complaints.

• Confer with customers about late accounts and discuss payment plans.

• Worked out a plan in which both the customer and company would agree on.

• Responsible for monitoring and maintaining accounts losses.

• Ensured accounts were up to date in a timely manner.

• Performed typing/keyboarding entry data into computer program.

• Prepared information and paper work for repossession.

• Prepared information for accounts to be charged-off.

Self-employed, Accessory Specialist, 02/1998 to 12/2003

Home Interiors & Gifts, Honolulu, HI

• Advertise and promote home accessories such as pictures, flowers, candles and figurines.

• Planned and coordinated parties to demonstrate the various items available for purchase.

• Demonstrated and described the quality of art material.

• Received and process orders for merchandise.

• Informed customers of amount due including shipping and handling and due date.

• Received shipment and verified accuracy of merchandise ordered.

• Delivered merchandise to customers and received payment.

• Maintained a file of merchandise order and payments received.

Telemarketing Representative, 09/2001-11/2001

Dial America Marketing, San Diego, CA

• Contact customers by phone to offer or persuade them to purchase service.

• Explain product, services and prices.

• Type orders for product or service into computer system.

• Maintain records of accounts and orders and developed a prospective list.

Collector, 10/1999 to 10/2000

Bank of America Corporation, Jacksonville, FL

• Responsible for both incoming and outgoing calls.

• Resolve billing or service complaints.

• Confer with customers about late accounts and discuss payment plans.

• Worked out a plan in which both the customer and company would agree on.

• Responsible for monitoring and maintaining accounts losses.

• Ensured accounts were up to date in a timely manner.

• Performed typing/keyboarding entry data into computer program.

EDUCATION

Florida Community College, Jacksonville, FL; 2000; Itawamba Community College, Fulton, MS; 1998 and 1989; University of Maryland, Sigonella Italy; 1992; Amory High School, Amory, MS; 1989; diploma