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David W. Gerads

 


 

CUSTOMER FOCUSED, DEVELOPMENT LEADERSHIP

Specialty Software Products / General Management


 

PROFILE: Results driven, accomplished senior professional with more than 20 years of experience in management of business operations and commercial software applications. A team leader with strong communication, analytical, process and problem solving skills. Expertise in synthesizing customer requirements, generating business / project plans, process improvements and executing innovative new product introductions. Solution-based, research oriented, enthusiastic management professional who has created value for customers and companies.


 

HIGHLIGHTS OF QUALIFICATIONS

Client Retention Management Quality & Vendor Management Problem Resolution

New Product Implementation Operations & Global Management Strategic Planning

Excellent Communication Skills Project & Risk Management Team Player and Leader


 

SELECTED ACHIEVEMENTS

Led the creation of a company wide vision statement and associated strategies. Trained and assisted multiple departments in creation of their own vision/strategy in support of companies along with implementation of tactics. Impact: Improved morale and transformation of the working environment. Within 2 years we went from losing money to being a profitable division.


 

Managed the department to success by exceeding the customers’ expectations and ever increasing demands for quality and on-time delivery while decreasing internal costs. Result: Achieved 97% on time delivery of software projects, all were within budget, meeting or exceeding quality objectives.


 

Implemented monthly operations meetings for analysis of metrics across the support and installation teams then identified new measurements that would bring value to the business. Collaborated with other departments to establish quality improvement action plans. Impact: Better communication/understanding between sales, operations and installations. Improved customer satisfaction, as measured by a decrease in the average call wait time, reduction in customer support calls and an increase in support productivity.


 

Created a formal development contract document that explicitly defined the deliverables, timeframes, roles, expenses and expectations between software development and the rest of the company. Trained the teams on how to use this document and held checkpoint meetings to communicate. Impacts: Inter departmental expectations were clearly defined, each department was fully engaged to support a product release and release intervals were reduced from 13 to 4 months. More sales opportunities were made possible with the availability of new feature/functions in a timely fashion.


 

Analyzed development data points for software quality, problem resolution, beta installations and team building. In response, I generated baseline metrics for the establishment of quality improvement initiatives and stretch goals. Impact: Overall quality improvements and a 55% decrease in customer reported problems.


 

Created the Project Management Office (PMO) and collaborated with project managers/team leaders to create best practices and processes for implementing projects. Result: The successful delivery of two new product lines within 1 year, each exceeding all initial quality & cost objectives set for them.


 

EDUCATION

Bachelors Degree Computer Science - University of Minnesota

Professional Streamlining the Product Development Process - California Institute of Technology

Professional AeA Executive Institute - Stanford



 

TECHNICAL APPLICATIONS

Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Project, ISO 9001, CMMI, PCI, C++, C, Agile Development, SDLC, Microsoft VBA, Microsoft Visio, EVA


 

David W. Gerads

 


 

OBJECTIVE: Seeking a leadership position utilizing problem solving, development and communication skills to provide an immediate impact in the area of Information Technology or Software Development.


 

PROFESSIONAL EXPERIENCE

D&J Technology Management, LLC Glendale, AZ 2008 - Present

  • Providing leadership and management in development of software applications, professional services, project management, program management and operations


 

Daitan Labs (Campinas, Brazil) Glendale, AZ 2008 - 2009

VP Customer Operations

  • Led the departments providing software engineering and professional services outsourcing Managed a $9M budget with 3 direct, 85 indirect reports and 15+ concurrent customer projects

  • Created strategies to coordinate engagements in multiple telecommunication areas covering all development phases for global customers, Implemented tactics to achieve optimal margins

  • Analyzed and approved business cases, focal point for customer communications in terms of operations, reported and recommended process improvements per project

  • Mentored Project Managers and reviewed project status, approved expenses / Invoices


 

Hospitality Solutions International (a division of MICROS) Scottsdale, AZ 2005 - 2008

VP Development & Operations 2006 - 2008

  • Led the development and operations support for Hospitality/Restaurant Point of Sale solutions

Managed a $8M budget with approximately 65 staff, 4 managers and 16 individual contributors

  • Implemented quality products within budget, achieving payment card industry (PCI) compliance

  • Communicated goals to project teams, improved customer service and expense forecasts

  • Managed employees within the Department, directed the establishment and maintenance of departmental practices and procedures, project reviews, team management, issue resolution

Director of Development 2005 - 2006

  • Led the software development, Quality Assurance (QA), product management, IT, training and documentation for Hospitality/Restaurant Point of Sale solutions, managed a $4M budget with 2 managers and 18 individual contributors

  • Established processes/ policies to support development, built morale and quality improvements


 

Lucent Technologies Phoenix, AZ 1987 - 2005

Senior Director 2001 - 2005

  • Managed multiple software development departments with a $30M budget, approximately 160 staff, 6 managers and 2 individual contributors

  • Collaborated on globalization of projects and companywide initiatives

  • Managed strategic development, QA and software development life cycle (SDLC)

  • Implemented quality improvements (CMMI) and completion of globalization activities

  • Led the development of products, consisting of hardware, software, and documentation from inception and specification through QA and acceptance by the customer

Director, Manager, Senior Engineer (AG Communication Systems, a division of Lucent) 1987 - 2001

  • Led a software development department with a $14M budget, collaborating with approximately 75 staff, 3 managers and 4 individual contributors

  • Creation of Project Management Office in support of development projects. Establishment of Quality Management System for ISO-9001 certification

  • Managed the concurrent development of innovative technical proposals and products, consisting of hardware, software, and documentation, trained team on Self-Directed Work Team (SDWT) techniques

  • Project Manager and Leader of a (SDWT) performing software development, software development on various Advanced Intelligent Network applications using C and Object Oriented Analysis and Design (OOA/OOD) techniques implemented in C++


 

United States Air Force, Staff Sergeant - Emergency Medical Technician & Audiometric (hearing) testing

PROFESSIONAL AFFILIATIONS

Member - Minority Engineering Recruiting Team, Team Lead - University of Arizona Scholarship and Recruitment, Member - IEEE Communication Society, Member - Hotel Technology Next Generation, Member - Hospitality Financial & Technology Professionals