Objective:

Network, Systems Administration and Computer Support

Unique Offering:

Systems and storage administration experience coupled with a thorough understanding of computer and printing hardware and solid troubleshooting skills all around makes for a more valuable team player.

Skills and Experience:

•Installation, Imaging, Configuration, Management and Monitoring of Microsoft

Windows 98, 2000, XP, Vista and Server 2003 Enterprise R2 utilizing Active Directory, Event

Viewer, Drive Space, Remote Desktop, Disk Defragmenter and other Microsoft tools

•3^rd shift triage level global phone support of Network Appliance NAS and SAN storage systems

•Management and Monitoring of Oracle Databases, Network Attached Storage (NAS), Tivoli

Storage Manager and Johnson Controls Security Systems

•Hardware troubleshooting and repair of servers, desktops, laptops, workstations, laser printers,

hubs, switches, patch panels and video conference equipment to board level.

•11+ years of field, desk-side and telephone support of Windows XP/Vista, Microsoft Office,

Outlook, Outlook Express, Lotus Notes, McAfee Anti-Virus, Symantec Anti-Virus, Open Office,

Adobe Acrobat, Acrobat Reader, Anti-Spyware and Firewall products.

•Experience using SAP to create, modify and track Purchase Requisitions, and use

Material Master functions to reserve and deploy consumable assets

•Inventory control providing deployment, updates and end of life procedures to over 1000

leased and purchased items.

•Superior problem solving, end-user interaction and oral/written communication skills

Work History:

10/5/2008 – 2-6-2009 Third Shift Global Technical Telephone Support Rep

Insight Global/Network Appliance

7301 Kit Creek Road, Research Triangle Park, NC 27709

First line Global support of NetApp NAS/SAN Storage Appliance

Case management and technical support Including Federal and Secure cases, case

5/8/2006 – 8/7/2008 Systems Administrator

Honda Aircraft Company, Inc.

Monitor and manage Microsoft Server 2003 and XP, Active Directory,

Microsoft Office, Oracle 10G databases, Net Appliance Products, Lotus

Notes, Adobe Acrobat 6, Polycom Video Conference Systems, Tivoli

Storage Manager and Johnson Controls Security Systems

Experienced creating purchase requisitions using SAP.
Supported Ricoh, Xerox, HP and Lexmark laser printers and plotters.

9/22/1997 – 5/5/2006 Associate Field Service Engineer

BancTec Service Corporation

Offsite (Both Office and In-Home) Troubleshooting and repair of all

Servers, desktop and portable Computers and printers. 50+ accounts.

Supervised up to 10 people.

 

5/20/1996 – 1/17/1997 Computer Service Technician

American TV Service

In-house troubleshooting, repair of all brands desktop and laptop

computers, printers, fax machines and video game systems.

8/04/91 – 5/17/96 Sales Clerk and Acting Assistant Manager

Stop-N-Go Convenience Stores

Daily reports, receiving, cash management, bank deposits, janitorial

duties and superior customer service.

1989 – 2/01/1994 Integrated Family Of Test Equipment Operator/Maintainer

U. S. Army National Guard and Regular Army

34th Ordinance Company, Fort Bliss, TX 79916

Troubleshooting and component level repair of Electronic Assemblies

and sub-assemblies utilizing Grumman Aerospace, touch-screen and

software-driven test equipment.

 

Certification:

•

•Dell Certified Systems Expert

•Lexmark Laser Printers

Education:

1994 – May 17, 1996 Madison Area Technical College, Associates Degree

3550 Anderson Street, Madison, WI 53704-2599

Major: Electronics/Computer Science

1991 – 1992 U.S. Army School of Missiles and Munitions, Completed

Redstone Arsenal, Huntsville, AL, 35898-0001

Major: Electronics

1986 – 1990 Robert M. La Follette High School, High School Diploma

702 Pflaum Road, Madison, WI 53716-2199

High School Diploma