Claudia Arango – Mobile Catering – Coral Springs, Florida

Since January 2009: Business Owner

• Purchase and distribute perishables

• Optimize route profitability

• Maintain good customer relationship

Elco’s Catering – Pompano Beach, Florida

From August 2001 to December 2008: Mobile Sales Agent and Field Supervisor

• Supervise, coordinate and schedule routes for six Sales Agents

• Purchase and distribute perishables

• Optimize routes profitability

• Ensure creditors payments and bank deposits

• Schedule vehicles maintenance and repair

• Maintain good customer relationship

Intercontinental Miami Airport West Hotel, Miami – Florida

From September 2001 to January 2002:

Weekend Night Manager

Front Desk Supervisor

Front Desk Agent

• Perform night audit, supervise hotel operations and 15 employees as well

• Coordinate Front Desk Department schedule

• Perform rooms general inspection

• Coordinate VIP Club Lounge

• Provide touristic and hotel facility information to guests and visitors

• Administrative assistance for workshops and up sale rooms

• Foreign exchange currency assistance

Intercontinental Hotel – Medellin, Colombia

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From November 1999 – January 2001:

Club Lounge Supervisor

Guest Relations Coordinator

Front Desk Agent

• Same functions as in Intercontinental Miami Airport West Hotel, Miami – Florida

Nuestra Senora de La Providencia High School: Medellin, Colombia

From January 2001 to July 2001: English Teacher

Bilingual Tourist Guide: organizations such as:

• Fort Lauderdale Mayor’s Office Sister City of Medellin, Colombia

Special Events Translator: USA Embassy in Medellin, Colombia

Tourist Guide: International Airport Jose Maria Cordoba, Medellin, Colombia

2000 Bachelor of Hospitality and Tourism – Specialization in Marketing
Colombo Europeo - Medellin Colombia

1989 Bachelor of Education Spanish-English

University of Antioquia - Medellin Colombia

• Microsoft Word, Excel

• Fidelio Hotel Management software

Spanish: Written and spoken fluently (mother tongue)
English: Written and spoken fluently

• Human Resources

• Phone Courtesy

• Customer Service

• Guest Satisfaction

REFERENCES AVAILABLE UPON REQUEST