Experience

April 2007- January 2009       Crowne Plaza        Dublin, OH

Supervisor(May07- Jan 09)/Guest Services Agent(Mar07-May07)

• Responsible to help provide 100% guest satisfaction

• Lead by example situations

• Manager On Duty situations when a manager is not on duty (Sunday-Thursday nights)

• Help MOD on weekends with situations that may occur with guests

• Responsible for maintaining a cash bank

• Assit Front Office Manager in interviewing and hiring of new employees

• Assist in training of new employees

• Member of Brand Champion Team

• Overseeing a cross cultural staff with duties including employee selection, training, and evaluation

• In charge of inventory and ordering for gift shop

• Helped in introducing “WOW” factor box and incentive for Front Desk

• Updating Front Office employees on Priority Club news and promoting sign up incentive and training employees on Priority Club information

• Support Manager and other Supervisors in handling guest complaints

• Assist in disciplining/ writing up staff members if needed

• Knowledgeable of all areas in hotel: Sales, Meeting Spaces, Restaurant, Lounge, Guest Rooms

• Systems expert in new Opera 4.0

• Computer literate- Holedex, Microsoft Word, Microsoft Outlook, Opera

 

July 2006-Dec 2006 Courtyard by Marriott Easton Columbus, OH

Food and Beverage Supervisor

• Experience overseeing a cross cultural staff with duties including employee selection, training, and evaluation.

• In charge of ordering, maintaining and recording inventory controls, coordinating department meetings, and scheduling employee hours.

• Responsible for staying within a predetermined budget while maintaining quality

• Have learned to lead by example in encouraging and creating team focused service delivery.

• Supervise meeting room set up and ensure banquet event orders are followed as planned.

• Morning and Evening Manager On Duty shifts weekly, with a MOD report each shift

• ServSafe Certified

• Founder of an inter-hotel recognition program

• Held responsible for maintaining a cash bank.

• Computer literate- Microsoft Excel, Microsoft Word, Microsoft Outlook, FOSSEE, MICROS

       May 2004- July 2006       Sheraton Suite Hotel                   Columbus, OH
Front Desk/Guest Services Agent

•      Responsible for interaction with guest at hotel

•      Help train new associates

•      Responsible to help provide 100% guest satisfaction

•      Assist in responding to guest service satisfaction emails

•      Responsible for maintaining a cash bank

•      Computer literate- Microsoft Excel, Microsoft Word, Microsoft    Outlook, LightSpeed,  Galaxy

•      Shinning Star Award

•      Font Desk Star Performer May 2006

•      2006 Safety Committee- Secretary, Vice President, Events co-head

Education

2005-2006 Ohio State University Columbus, OH

• Hospitality Management

• Hotel Management Association

   

            2002-2004 Mercyhurst College Erie, PA

• Hotel Restaurant and Institutional Management

• Hotel Management Association

• Varsity Rowing, Scholarship

• Attended the New York City Hotel Convention, Nov 2003