Anthony H. Campanaro
4580 Kinsdale Drive, Mableton, GA 30126 • 770-485-3532
Versatile management professional and natural problem solver with a bias for action. Significant career focus on continuous process improvement and project management using both Six Sigma and Lean principles. Able to lead highly visible, customer-focused improvement initiatives that reduce waste, increase revenue and ensure alignment between business vision and strategy. Strong computer and information technology management skills. Proficient in Microsoft Office applications, MS Project, Visio, Mini-tab and various process mapping software.
Six Sigma Lean Initiatives IT Field Service Delivery
Project Management Process Improvement Asset & Resource Management
Marketing Resource Management Route Cause Analysis
Consultant, Prolinx Services, San Jose, CA Apr-Aug 2010
Short-term Project Management Consultant to Cisco Systems Marketing Manager
Ø Developed new quarterly report structure for Executive Management.
Ø Recommended new process for reporting milestones that supported divisional team members as they contributed data to the Master Quarterly Executive Report.
Ø Developed dashboard which highlighted shortfalls in marketable contact by client and industry; process reduction of 2 weeks over old method.
Ø Provided high-level process map and constraint tree of Marketing Contact Targeting process.
Project Manager / Six Sigma Black Belt, CompuCom Systems, Dallas, TX 2006-2010
Led and facilitated diverse cross-functional process improvement teams in the US, Canada and Mexico. Managed IT Field Service Delivery projects that improved operational processes, reduced waste, and increased both corporate and client revenue.Partnered with Senior Management in identification and selection of strategic projects that produced win-win situations between CompuCom business strategies and customer priorities.
Ø Improved identification of Time and Material billing opportunities. Analyzed audit data using complex analytical tools and identified $3 million of unbilled revenue opportunities in 2009. Implemented use of call parsing tool resulting in a 60% billing increase.
Ø Facilitated initiative to decrease call center operating expenses. Guided team through the Six Sigma DMAIC process resulting in new business model that moved call center personnel to home based offices. Reduced absenteeism by 46%, call resolution times by 11% and turnover by 90%; an estimated $440,000 annual operating savings!
Ø Managed initiatives to reduced Retail Service Call volume through increased product reliability, reducing onsite call volume by approx 15,000 calls annually; a $2 million annual revenue savings.
Ø Facilitated initiative to restructured the company’s temporary hire process producing an annual $1.5 million savings. Implemented changes to the Vendor Management System that improved the competitive bidding process thereby reducing average labor costs per hour by 15%.
Military to Civilian Retraining, Atlanta, GA 2004-2005
Took training courses to attain certifications in Project Management, Six Sigma and Lean
Anthony Campanaro cont.
United States Air Force Career 1976-2004
Air Force Officer, Highest Grade: Major, Various Locations
Administered maintenance and quality programs; directed production and staff activities; managed facilities and resources. Assessed division performance and capability; advised senior leadership of results.
Ø Deputy Director of Air Force Operational Test and Evaluation team. Established new Air Force operating location at Lockheed, Marietta GA. Conducted quality evaluations on $12.5 billion Avionics Glass Cockpit and Engine Modernization Programs. Developed test scenarios, surveys, and analytical test techniques to evaluate contracted product.
Ø International Exchange Officer, British Royal Air Force, England. Coordinated facility renovations and relocation of multiple departments in an international environment. Provided easier access to equipment, a 10 percent reduction of support equipment, lessened downtime by 7 days, and reduced programmed expenditures by 30 percent.
Ø Chief Operations Officer. Utilized Lean, DMAIC and Just-in-Time principles to reduce on-hand inventory, lower inventory costs and shorten asset downtime during scheduled maintenance. Produced a $70,000 per aircraft savings by coordinating efforts to outsource periodic aircraft corrosion work. Oversaw planning, implementation, and contractor support agreement coordination.
- Master of Science in Operations Management, University of Arkansas GPA 3.7 1998
- Bachelor of Science in Industrial Technology, Southern Illinois University GPA 3.7 1990
- Associates Applied Science in Avionics Technology, Community College of the Air Force 1986
Job-related training courses
- Project Management Masters Certificate – Villanova University 2006
- Lean Six Sigma – Villanova University 2006
- Six Sigma Black Belt – Breakthrough Management Group University 2006
- Test & Evaluation Suitability Course 2003
- Air Force Institute of Technology Courses 2003
- Product Support Management Planning, Maintenance Planning, Federal Acquisition
- Pricing Analysis Methods, Current Topics in Financial Management
- Activity Based Costing, Operational Safety, Suitability, and Effectiveness
- Test & Evaluation Course 2002
- Acquisition and Testing, Project Management, Business Management
- Environmental Effects, Data Management, Test Planning and Execution
- Efficiency Reporting, Training Requirements, Logistics Support
Project Management Institute, Atlanta Chapter