• Strong customer service skills

• Computer operation

• Typing @ 40 W.P.M.

• 10 – Key, by touch

• Strong telephone skills

• Fast learner

• Great communication skills

• Excellent interpersonal skills

• Work with minimal supervision

• Team player

• Helpful to coworkers

• Flexible and cooperative

TECHNICAL SKILLS

• Installing, formatting and partitioning hard drives

• Configure master/Slave IDE drives

• 2000, XP installation configuration

• Installing, troubleshooting, and upgrading of RAM

• Installing and upgrading CPU’s

• Installing, and diagnosing power supplies

• Diagnosing and troubleshooting printers

• Data management, making back up, data restore, system restore

• System upgrades

• Flashing ROM BIOS

• System maintenance and optimization procedures including malware protection using Norton, and MacAfee

• Disk cleanup and defrag, uninstall unwanted software

• Troubleshoot and configure basic network connectivity

• CMOS configuration and diagnosis

• Trouble shooting OS start up, and log on problems

EXPERIENCE

Gilardi and Co. – San Rafael, CA (Apple one staffing) 07/2007 - 08/2008

Claims processor

• Reviewed claim forms mailed in by claimant

• Assisted with the training of new employees

MHN - San Rafael, CA (Kelly Services) 01/2007 – 06/2007

Claims Intake Representative

• Assisted Managed Health Net, members and providers with claim status and information on correct filling of claims

• Quoted mental health benefits information

• Performed provider searches and referrals, eligibility verification request and created authorizations

Central Payment Corporation - Larkspur, CA 10/2006 – 01/2007

Underwriter

• Reviewed Merchants application to make sure that everything was filled out correctly

• Called up Merchant to further assure that the application was accurate

• Inputted Merchants information into database

Travel Smith Outfitter - Novato, CA 11/2004 – 03/2005

Call Center Representative

• Assisted customers with purchase from the Travel Smith catalog as well as the Travel Smith web site

• Entered new customer data information as well as updated existing customers information

Brightpoint, Corte Madera CA 06/1999 – 04/2001

Customer Service Representative

• Assisted customers with purchase of cellular phone accessories

• Answered telephones and tracked customers’ information in database, calmed and assured irate customers

Entered data into computer and gave product information

EDUCATION

The Stride Center (Technical Institute) − San Pablo, CA 07/09 − present

Microsoft Certified Desktop Support Technician

(MCDST Certification is progress)

The Stride Center (Technical Institute) – San Pablo, CA 01/09 – 06/09

Computer Hardware and Software Principles

A+ Certification in progress

Serra Adult Education – Richmond, CA 06/00

Computer Business Office Skills