Objective

My career objective is to obtain a full time position within a company that will be both mutually beneficial for the company and myself. Also, to have the opportunity for advancement within the organization, while at the same time proving myself a productive employee and to be an asset to the company

Education

1983-1987 Northeast Catholic High School Philadelphia, Pa.

1991-1993 Community College of Phila. Philadelphia ,Pa.

Health and Business related curriculum

 

Jan.-Feb.1995 Pierce Jr. College Philadelphia, Pa.

Pharmacy Technician Training Program

FRAN-LIN, INC. (dba THE COOP RESTAURANT) Voorhees, NJ

4/1999 to 5/2008

Casual dining restaurant- -Owner /Operator 9+ years

An experienced customer advocate demonstrating a proactive management role in both office and restaurant settings. Strong leadership and influencing skills utilized to motivate, educate, and direct a team. Proven ability to identify, communicate, and resolve problematic trends to improve customer satisfaction. Positive, caring attitude to build a level of trust with co-workers and customers. Ability to quickly assess customer needs and expedite service to resolve customer issues in fast-paced environments.

Well organized and detail-oriented. Self-motivated with excellent multi-tasking and communication skills.

-Direct a staff of 15+ people in daily tasks.
-Educate team members on the importance of teamwork in relation to customer satisfaction and store profit, and how it affects each employee.
-Implement employee expectations to improve service times and customer satisfaction.
-Develop reward programs to improve employee performance and morale.
-Interview, hire, and train new team members.
-Perform daily coaching and mentoring of staff.
-Conduct performance appraisals and take disciplinary action.
-Ensure Occupational Safety & Health Act, local health and safety codes, and company safety/security policies are met.
-Perform P&L (Profit and Loss) management by following cash controlling procedures, maintaining inventory, managing F&L (Food and Labor) costs, and reviewing daily financial reports.
-Received 50+ incoming sales calls daily. Worked with business owners to help select convenient products.
-Performed persuasive-speaking ability to educate and sell other related marketing items to promote business.
-Recognized for ability to handle problematic customer situations.

JEFFERSON HOSPITAL Philadelphia Pa.

2/1998 to 2/1999

Pharmacy Technician

Various technician duties which included IV ad- mixture, outpatient prescription fill, narcotics control, patient cart fill for inpatient stays and used as a float to fill empty positions on patient floors.

 

 

ALLEGHENY UNIVERSITY HOSPITAL Philadelphia Pa.

 

6/1995 to 6/1998

 

Pharmacy Technician

 

Assisted inpatient pharmacist by preparing IV admixtures, filling unit dose carts, delivering medications to patient rooms, stocking medications and performing miscellaneous pharmacy duties.

Assisted outpatient pharmacist with the preparation and dispensing of prescription medications.

 

 

THE GRADUATE HOSPITAL Philadelphia Pa.

 

8/1989 to 5/1995

 

THIRD PARTY BILLER / ANALYST

 

Ensured that billed accounts were resolved within established time frames via timely and effective contact with third party payers and patients. Extensive phone use and use of hospital computer system.

 

 

 

 

AMTRAK Fort Washington Pa.

 

4/1989 to 8/1989

 

SALES RESERVATIONIST

 

Heavy phone contact. Use of extensive reference material and making reservations over the phone using the Honeywell computer system

 

 

THE MEDICAL COLLEGE OF PENNSYLVANIA Phila. Pa.

 

12/1988 to 4/1989

 

MEDICAL RECORDS CLERK

 

Duties included organization of medical charts and research of documents on file and in the hospital computer system.

 

 

 

PARKVIEW HOSPITAL Philadelphia Pa.

 

10/1987 to 12/1988

 

THIRD PARTY BILLER

 

Billing of all third party insurances, ensure timely and accurate submission of commercial insurance, workman’s compensation and Blue Cross claims.

Resolve billing backlogs and billing problems which may delay a claim submission.

Work experience