EDWARD P. SNEAD III

CAREER PROFILE

MANAGEMENT: Qualified for career opportunities where ability to enhance operations, control labor/shrinkage, and affect net margins will be of value. 11 year history includes multidisciplinary experience in:

▪ Sales/Management Development ▪ Inventory Management

▪ Trend Analysis/Forecasting ▪ Advertising/Promotions

▪ Staff Recruitment/Supervision ▪ Security/Loss Prevention

▪ Receiving/Pricing ▪ Merchandising/Display

Articulate communicator with the ability to motivate others through leadership modeling and consensus building. Noted by customers, management, and staff as ethical, intelligent, and hardworking.

MANAGEMENT AND SALES

ASSISTANT STORE MANAGER---- Belle Tire Inc., Allen Park, Michigan

STORE MANAGER----Murray’s Discount Auto Stores Belleville, Michigan

STORE MANAGER ----Hahn Automotive Inc., Redford, Michigan

Highlights: Primary responsibility was to provide top quality customer service—assisted, recommend, and analyze the service, which will satisfy the customer’s needs. Investigated and resolved customer complaints. Motivated and supervised a service team of three service writers, seven mechanics, and five installers. Reviewed work orders for proper markup, accuracy, completeness, complied with company and governmental policies.

■ Built substantial repeat and referral business based on knowledge and dependable

service.

■ Responsible for improving sales, maintaining proper payroll, increasing productivity

and shop maintanence of the service center.

ADDITIONAL EXPERIENCE

STORE MANAGER----Murray’s Discount Auto Stores Belleville, Michigan

Highlights: Accountable for profit performance of high volume stores. Supervised a sales team of up to 20. Scope of responsibility extended to staffing, merchandising/display, advertising, credit approval, buyer input, stock transfers, warranty claims, receiving and cooperative accounting. Reporting functions included daily sales, productivity, inventory, and stock control.

■ Delivered a 12.66% increase in average customer sales, a record high for the region.

■ Trained and developed inexperienced sales staff, increased parts express sales 8.2%.

■ Promoted to upper management position based on record-setting sales performance;

continued to maintain personal sales production while handling full store

management responsibilities.

EDWARD P. SNEAD III

EDUCATION & TECHNICAL TRAINING

Ferris State University

Major: Bachelor of Science in Automotive Management

Course Automotive Marketing & Distribution, Dealership Accounting,

Studies: Warranty Procedures and Customer Relations, Automotive Fuels and Lubes and Automotive Culture

Relative Legal Environment of Business, Applied Management, Principles of

Courses: Marketing, Fundamentals of Public Speaking

Associate in Applied Science in Automotive Service Technology

Course Automotive Engines, Manuel Transmission and Drives, Automotive

Studies: Brake systems, Automotive Electricity and Electronics, Suspension,

Steering and Alignment System, Engine Electrical Systems, Electronic

Fuel Management Systems, Automotive Automatic Transmissions,

Chassis Electrical & Electronic Systems and Service Area 1&2.

Hahn Automotive University

Major: Management Degree Program (Diploma)

Course Store Operating Procedures, Store Audit Program, Loss Prevention, Store

Studies: Safety, Time Management, Scheduling, Financial Reporting, Leadership

Training and Employee Problem Solving, Work Effectiveness, Performance

Appraisal, Interviewing and Candidate Selection.

Certification

National Institute for Automotive Service Excellence (ASE)

Successfully passed the examination and satisfied the experience requirement is hereby Certified as an Automotive Technician with Competence in the following areas.

Electrical/Electronic Systems Engine repair

Brake systems Suspension and Steering Systems

Automotive Parts Specialist

Portfolio Available