BOB MCWHORTER

bobmcwhorter@inbox.com
2948 Furneaux Lane, Carrollton, Texas 75007 (H) 972-384-1903 (M) 469-766-5572

Summary of Qualifications:

Results-oriented individual with a proven history of successful management,
leadership, and customer service. Extensive knowledge with hands-on experience in the areas of distribution,
manufacturing, shipping, receiving, productions, quality and returns. Ability to motivate, coach, and train a team of diverse members and assist them in reaching individual and company goals and objectives. Works effectively with various personalities and communicates with all levels of people. Strong problem solving and troubleshooting skills in handling customers' service issues. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Professional Experiences:

The Neiman Marcus Group - Irving, Texas 6/07 – 1/09

Night Shift Returns Supervisor for Neiman Marcus Direct

On-Line and Catalog Division.

Essential duties and responsibilities included planning, execution and improvement of statistical goals (payroll, non-payroll, performance standards and accuracy). Develop staff that is cross functional and flexible to the business needs.  Also provide effective and timely communications between internal and external customers as well as business partners. Supervisor acted as an active leader, contributing to planning and delivering organization goals and objectives, short and long term.

Responsibilities included hiring and overseeing the nigh operations of NMD Returns Department. Conferring with other staff, organizations officials and board members. Manage a workflow of 25 to 50 associates as well as monitor productivity a quality levels through NMD ProRep, Kronos, and Oracle based systems.

Generate area reports, as well as assigning duties to leads and coordinators in assistance in training and motivations all associates and new hires in the process with the training and quality groups.

Mange daily staffing needs to the workload in the department, insure employees are meeting their accuracy, quality and on standard performance and production.

Establish, implement and maintain NMD departmental polices goals, objectives, and procedures according to NMD Guidelines. Work with support and groups and other departments - (Order filling, Receiving, Stocking, Shipping, Customer Care, Quality Assurance and Inventory Control) to ensure the product to the customer is correct and to ensure the final returned product is within acceptable parameters. Safety committee member. To ensure all areas of NMD complies with OSHA and Safety Initiatives and Protocols.

Pride Mobility Corporation – Mesquite, Texas 11/2002 through 4/2007

Distributions Operations Manager – Power Scooters, Wheel Chairs and Lift Chairs

Plan, direct, or coordinate the operational aspects of the facility. Ensuring/reinforcing the Pride Mobility Policies and procedures to ensure that the teammate culture is being fostered in the facility. Assuring the attainment of facility production, quality and safety objectives. Reviewing and assuring the accuracy of required production and inventory reports. Coordinating and conforming to the operational aspects of Pride Mobility Core Excellence Program and audit regularly to ensure full compliance.

Supervise, hiring and training staff up to 85 employees for department activities, projects and initiatives for a large Distribution Center. Work with different temporary agency for help during peak seasons. Actively involved in shipping and Receiving duties.​Maintain system procedures as they relate to the material handling and storage process.​Develop and maintain material flow procedures to reduce inventory and backorders.​Measure warehouse performance through various metrics and reports and execute facility layout and product put-away strategies.​Resolve inventory discrepancies.​Process paperwork and supervise employees.​Maintain inventory accuracy to meet company goals and objectives.​

Planning, monitoring and managing actual performance against operational portions of the budget; this includes, but is not limited to, proper management of departmental staffing levels, overtime and overall operational headcount. Knowing and evaluating operational productivity goals, monitor daily and ensure goals are achieved on all shifts.

Operational initiatives to ensure inventory accuracy goals are met. Ensuring shipment and loading accuracy on all shifts. Providing assistance to the General Manager on special projects as required. Duties and responsibilities also to include formulating policies, managing daily operations, and planning the use of materials and human resources, Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Production and Processing Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. Schedule all inbound/outbound parcels and LTL carriers for freight operations. Inspect received materials and supplies, reporting damages and discrepancies to
appropriate departments for reimbursement. Monitor loading /unloading operations and work with drivers to ensure materials are loaded/unloaded in compliance with federal, state and local statutes. Proper execution of all policies and documentation that are required for regulated shipping, maintain a database to document and track shipments to
ensure all loads are delivered in a timely manner.

Adhesive and Chemical Technology - Dallas, Texas 8/1999 - 10/2002
Logistics Manager - Adhesive Production Plant

Manage the day-to-day program activities; Logistics, administrative and operational. Interface with the customer on technical and programmatic issues. Manage cost, schedule and technical participation in the negotiation of contract scope, LOE, and contract changes. Identify execution and deployment issues and incorporate solutions, such as allocation of resources or changes in contractual specifications. Assist Owner as required or act in his absence when he is on travel or unavailable.

Track and ensure all expenditures are authorized IAW Performance Work Statement, and budgeted. Ensure proper cost coding and charging. Tracking all project expenditures to ensure don’t exceed contract authorization or purchase items out of scope Track shipment of all equipment & spare parts purchased, Provide estimated Delivery Dates to government customer Daily management of Property Book/Dynamo property including purchasing, charge codes, invoices and approvals Track all Contract Deliverables for ACT.\Provide assistance in all the functional areas, provide an individual response to every query and forward to appropriate functional area for action, then follow-up to verify action complete. Coordination and preparation of technical proposals, proposal work statements and specifications, budgets and financial status of contract execution. Preparation of Estimates to Complete for Customer

Develop and implement complete logistics product plans. Contract, coordinate, and schedule all inbound/outbound parcels, LTL carriers for freight operations. Check in all material received, notify departments of received shipments, and inventory management. Process purchase orders and liaise between company and vendors on incoming
shipments. Knowledge of all shipping guidelines and negotiate freight tariffs.
Maintain shipping and receiving records system. Sales orders processing, solving customer services issues, and interfacing with sales departments.

Royal Oaks Country Club - Dallas, Texas 8/1991 - 8/1999
Restaurant Manager

Direct the daily operations for two exclusive fine-dining restaurants and bars.
Assure compliance with company standards in all areas of operation, including
product preparation and delivery, customer relations, and recruiting and retention of team members. Assure that the highest quality products and services are delivered to each customer. Oversee and balance daily reservations.
Recruit, hire, and motivate and train team members. Assist in menu and wine development, wine presentations and training, and table side cooking, and representing/marketing the restaurant to the public. Manage all operations including waste control, food and labor cost control, and inventory of food, liqueur, and wine. Excellent communications skills: maintain positive relations with staff and
customers. Ensure safety codes, company safety, and security policies are met.

Education
Scurry Rosser High School - Scurry, Texas Aug 1968 - May 1980
Graduated, General Studies
Elkins Institute of Photography - Dallas, Texas Aug 1980 - May 1982

Bachelors of Theology – University of Sedona Arizona – 5/2006 through 12/08
Management courses in supervision: Key Link to Productivity I and II; Advanced
Supervisory Techniques I and II; Communication in the Real World; Training the
Employee on the Job; and Principles and Practices of Management I and II

Military

United States Air Force - Fort Worth, Texas June 1982 - June 1986
Honorable Discharge - Secret Clearance (Cleared Top Secret Clearance)
Heavy Equipment Operator and Ground support for Organizational Maintenance
Squadron, Munitions Maintenance Squadron for Strategic Air Command

skills
Microsoft Word, Excel, PhotoShop, Picture Publisher, Internet, Windows 95/ 98/
2000/ XP Pro, OSHA Certified on stand-up and sit-down forklifts, cherry
pickers, scissors lifts, walker riders, and reach trucks.

References Available upon Request: