Timothy Brown

100 West Central Avenue

Paoli, PA 19301

OBJECTIVE

To obtain a responsible position in management with an organization that rewards achievement, has challenging growth opportunities and encourages advancement.

 

SKILLS PROFILE

• Detail oriented and enthusiastic professional

• Experience in customer service and collections

• Very capable problem solver

• Effective communication through telephone, face to face and computer

• Able to interpret and follow oral as well as written instructions and procedures

EMPLOYMENT HISTORY

Office Team

2008-current

• Customer service/Data entry

• Direct Sat USA (thru Office Team)- Dispatching

• Maintaining log for Direct TV instillations

• Tracking Technicians providing instillation services for Direct TV customers

•  

Careers USA

2006-2007

(temp agency)

• Customer service

•  

The Hardware Center Inc./Ace Hardware

2005-2006

• Customer service specialist/Retail

Provided customer service for retail company, warehouse, cashier, delivery assistance.

NCA Financial 2004-2005

Collection Specialist

Responsible for investigating debtors by using means of cold calling, running credit and criminal background checks to provide adequate information so that the debt collection process could take action.


 

Maintained a high level of professionalism when communicating with landlords and employers for investigational purposes.

Able to efficiently and effectively prioritize a broad range of responsibilities to consistently get the information needed to improve the debt collection process.

Stanley Access Systems 2001-2004

Customer service rep/Inside sales

Demonstrated strong product knowledge to be able to respond and communicate effectively to all customer inquiries.


 

Handled all data entry, filing and not so typical inquiries for the outside sales representative that I worked very close too demonstrating great time management and organizational skills.
Improved account service and applied consultative sales techniques to help grow sales with existing customer base through my duel role as an inside sales representative and placed orders to meet the customer needs.

EDUCATION

University of Maryland Eastern Shore

1995-1996