Brenda D. Harriston

1700 Ridgeway Street West

Wilson, NC 27893

OBJECTIVE: To resume a position in which I can utilize the skills I have developed in my past work experience.

QUALIFICATIONS:Have been certified as computer office specialist. Have worked in customer service for 20 years or more. I have experience in delinquent accounts, arranging payment plans, worked as Assistant Manager of Hollywood Video store. I also have experience in data entry, receptionist, handling customers complaints, posting payments, processing applications, fostering children, and managing a staff of employee's, cashier work and proofreading for BB&T bank.

EDUCATION;

1989/1990

PTC Career Institute, Washington, DC

Certificate in Computer Office Specialist

Office procedures, record book-keeping, typing, word processing, lotus 1-2-3, D-base, business communication, personal development and other related secretarial courses

Grade point average 4

EMPLOYMENT:

03/08 – 1/09: BB&T Bank in Wilson NC (through Manpower Temp agency)

worked as a proofreading, data entry, proofread legal documents. Filled paper work, pulled locks for files. Posted payments. And other related duties.

11/07- 03/08: Sears Fine Jewelry Rep. & cashier in Wilson, NC

Show jewelry to customers. Clean jewelry, order jewelry , take out links in watches, set up sales, and display, layaway jewelry , and cashier work.

5/03- 02/08: Social service Foster Care for the state of NC

emergency care sometimes, Provide care for foster children in my home, until natural parents were able to get their children back, on until children were adopted.

9/02- 5/03 : Assistant Manager Hollywood Video Rocky Mt., N.C.

I led our partners in providing our guest with superior service, received products such as candy, soda's. And movies, kept movies in order, did daily, weekly and quarterly inventory, paid bills, made schedules, processed and shrank wrapped movies. Called in nightly numbers, counted down house draws and petty cash. Closed and opened store, and other duties.

5/00 – 9/02: Social Services Foster care for the State of North Carolina, in Rocky Mt. NC

Emergency care for three children. Cared for a baby, and two other little children. Cared for these children until they were able to return to their parents.

12/98-5/00: Customer Service Representative Hollywood Video Rocky Mt., N.C.

I was promoted to shift leader after six months. Assisted customers in movie selection, Ran cash-registers, set-up wall displays organized movies into proper categories. Assisted in all store functions. Took inventory.

3/97 – 12/98: Manpower Temporary Agency, as Sprint operator in Rocky Mt. N.C.

Connected local and long distance calls. While there I received two awards for outstanding performance.

10/96 – 3/97: Manpower Temp. Agency, for Nash General Medical Record Dept in Rocky Mt. NC

Medical records clerk, Filled charts, Copied and pulled charts for departments and doctors. Made copies of medical records information.

8/96 – 10/96: Manpower Temp. Agency, for Sprint Repair Department in Rocky Mt. NC

Repair dispatcher, Made trouble tickets for repair men, and answered customer calls.

8/76 – 6/94: George Washington University Health Plan, in Washington, DC

Patient Services Rep., Processed group and member applications, Underwriting members contracts, Pre-enrollment of members, Data entry of members information, Posting-payments commercial and direct pay/conversion, commercial adjustments, List checks posted to individual members

04/90 – 04/91: Yater Clinic, Washington DC, as part of PTC Career Institute class, worked as delinquent acct s. Rep in the delinquent acct s. Department checked credit status of scheduled and add on appointments , contacted patients with credit problems. Set up payment plans, Mailed out past due and final notices out to patients , referred accounts to CBI and CCA as required. Created work list for mailers. Edited P6 collection Master list. write – off and recovery reports quarterly. Master card , and Visa payments, bank deposits and account adjustments.