Objective

To obtain a position that utilizes my managerial skills

Education/Training

1990-1991 A.P Orleans Institute, Philadelphia Pa

• Certificate In Basic Secretarial/office Science

   

Summary of qualifications

• Ability to type 60 WPM

• Exceptional Organizational skills

• Ability to multi-task

• Knowledge of all office procedures

• Strong Team Player

• Ability to use various office equipment including but not limited to: 10 key adding machine, fax, phone, copier, printer, shredder, computer

• Knowledge of office software: Word, excel, access, power-point, People soft, & many others

• Exceptional customer service skills via phone, email, fax and in person

• Created & maintained all client/customer/employee files

• Created & maintained Employee Manuals, code of ethics, & personal reviews

• Ability to interview, verify and hire employees

• Maintained completed case narratives on individuals and family

• Ability to provide individualize case management services

• Ability to locate additional resources that were necessary for family/individuals recovery process

• Processed & maintained accurate employee record/time keeping

• Knowledge of inventory systems, including receiving & shipping of merchandise

• Created & maintained Inventory control sheets to prevent loss

• Capable of managing and cross training staff

• Ability to write grant and business proposals

• Ability to work within a budget, knowledge of basic accounting procedures, including A/R & A/P, familiar with Quickbooks & simple money

Professional experience

 

 

2005-2007 City Cleaning Company- (Operations Manager)

 

1994-2005 American Red Cross (Volunteer, Family Service Caseworker, Office manger, Handled volunteers)

 

1999-2001 Alpha Shirt Company-(CSR, Credit/Collections)

 

Volunteer experience

Youth Aide Panel (Yap)

Philadelphia District Attorney’s office

Currently on Leave of absence

Interests and activities

Active member of the American Pool Players Association (APA)

Member of the Women International Bowling Congress (WIBC)

Security clearance

Child Abuse Clearance

Security Clearance for Philadelphia International Airport

Certificate from Bucks County School of Bartending

References

William Foley, Business Owner, 215-778-2002

Dr. Leigh Marsh, DVMD, 215-226-0610

Kathy Lemon, Personal, 215-535-0919