ABIGAIL FRANKLIN

Citrus Heights, CA 95621

Skills/Strengths

• MS Office, Outlook, Word, Excel, Power Point, Publisher, Access, Adobe Pro, and QuickBooks Pro

• Windows Internet Explorer 8 & Mozilla Firefox web browsers

• 45+ WPM
• 10-key
• Multi-line phones
• Proficient in processing data and information, keeping records, and tabulation
• Effective written and verbal abilities
• Dependable
• Punctual
• Organized
• Attentive to detail
• Fluent in English and Russian
• Easily establish rapport with people of various ages, cultures, and beliefs
• Outgoing
• Positive
• Beginner’s knowledge of medical terminology

Experience

California Freight Services, Auburn, CA – 2009

Administrative Assistant

• Answer/transfer/initiate calls with professionalism and courtesy

• Participate in resolving customer issues

• Dispatch/track shipments

• Data entry

• File, print, fax, copy

• Prepare carrier contracts and other legal documents

• Resolve invoice discrepancies

• Pickup, sort, distribute, file, and prepare incoming/outgoing mail

• Keep office tidy

ClearPoint Solutions, Roseville, CA – 2008

Receptionist

• Answer/transfer calls with professionalism and courtesy

• Conduct reference checks

• Greet clients

• Data entry

• File, print, scan, fax, copy

• Set up office

FedEx, Sacramento, CA – 2006-2007

Domestic Customer Service Rep