CAREER: Experienced Human Resources Professional with strengths in staffing, process management, customer/employee service and

administration within multiple environments. High-energy, self-directed individual with excellent communication, teamwork,

and computer skills. A strong track record of meeting and exceeding goals complimented with an operations minded approach.

EXPERIENCE:

Kelly Services Edina, MN - International staffing and recruiting Firm.

Partnered Staffing Supervisor, 2005 – Present

• Provided all aspects of staffing services including recruiting, pre-hire assessment, interview and job placement to maximize
  retention, employee performance, and reducing recruiting cycle time/costs for open positions.

• Managed job order process with on-site and off site clients improving job fill rates, solving problems, and ensuring world class
  customer service and client relationships.
  

• Served on a staffing team in on-site client staffing executing on customer goals and supporting and leading team deliverables.

• Managed the use and implementation of HR systems including job descriptions, training, performance management, attendance tracking, turnover reduction, policy administration, and termination processes.

• Ensured compliance in accordance with EEO, Title VII, ADA, FMLA, OSHA, DOL, and other official requirements.

• Provided employee counseling/coaching and performance feedback ensuring maximum employee relations.

The Summit Iowa City, IA - Retail and Restaurant Operations

Assistant Manager, 2002 - 2005

• Managed 50 full time and part time employees with responsibility for overall retail/customer service operations.
  
   

• Increased sales 20% in the area under my direct management and assisted ownership and other managers in implementing
  operational improvements throughout the operation.

• Provided accounting and financial management as well as training, scheduling, inventory, vendor relations and other key roles.

EDUCATION: Concordia University St Paul, MN

Bachelor of Arts Degree: Human Resources Management expected 2011

North Iowa Area Community College Mason City, IA

Associate of Arts Degree 1997

Completed Kelly Services Graduate School 2008

Member of SHRM since 2009