April Sims

208 Pine Pitch Rd.

Cedartown, GA 30125

770-546-1456

678-246-1505

Objective

To obtain a position that will allow me to utilize my skills and

Analytical thinking experience while developing additional

Skills that will make me more valuable to the company.

Abilities

Strong organizational and interpersonal skills

General office duties, including all daily correspondence,

Customer service, inbound call Center

Word processing: 50wpm, 100% accuracy

Software: Microsoft Word, Works, Excel, Outlook, Windows, Internet, and E-Mail

telecommunication

Experience

AT&T, Cedartown, GA (2002-present)

Customer Service Representative

Technical Support

Wireless number portability

Port Activation Center Help Desk

After Hours Calls

Meet Daily and Monthly Stats

Observations on Calls and Tickets worked

Escalations

Work special project for management with Big corporations.

Multi-line Group

 Country Hearth Inn, Cedartown, GA (1999-2002)

Front Desk Supervisor

Supervised Over 10 Employees

Training of all new personnel

Audited all daily, weekly, and monthly reports

Daily bank deposits

Payroll submission

Entering Reservations

Checking in and out of Guest

Ordered, received, and stocked all supplies

Education

Cedartown High School (Diploma) (1999)

Coosa Valley Technical College (2000-2004) (Business and Office Technology)

Professional

10 years Customer Service Experience.

Three of those Ten years have been in a manager or support staff rolls in management.

Excellent written and verbal communication skills.

Attended several classes on coaching and developing employees.

Attended, as well as, instructed classes on selling, and customer service skills training new employees for their professional career.

Great Team player and able to work independently with little or no supervision. Excellent problem solving and logic skills.

Seven years in Telecommunications industry.

Strong Computer Skills, in all of Microsoft Office Programs