BEVERLY ANNETTE LLOYD
1700 Hibiscus Cir S.
Oldsmar, FL 34677
727-388-6005
EMAIL: AnnetteLloyd@gmail.com

OBJECTIVE

Technically sophisticated and business-savvy professional with a pioneering career reflecting “hands-on” IT and networking expertise seeking opportunity to establish a long-term career in the information technology industry with major responsibilities that will effectively utilize my communication, leadership, and organizational skills.

SUMMARY OF QUALIFICATIONS

Bachelors of Science/IT Network Concentration
Comp TIA A+ certified
Certified Dell Computer Technician (Desktop, Notebook, Servers, Wireless)
Hardware troubleshooting and repair
Troubleshooting, repair, & install of Windows 95, 98, NT,
2000, ME, XP, & Vista (Home and Professional) including installation of drivers
Ability to setup, configure and maintain Network in above listed Operating Systems
Active Directory for Windows Server 2000, 2003
Exchange Server 2000, 2003, 2007

LAN/WAN

RAID/NAS
Microsoft Word, Excel, PowerPoint for MS Office 2000 - 2007
Symantec Backup Exec
VOIP/IP Phones
VM Ware including Fusion for MAC OS
Escalation expertise
Managerial Experience


EDUCATION
2006 – 2008 Capella University

Minneapolis, MN BS IT/Network Administration (GPA 3.58)
1992 – 1998 Volunteer State Community
College Gallatin, TN Associate of Science Business and Commerce
1988 - 1989 Nashville Area Vocational/Tech
School Nashville, TN Certification Clinical Clerk
1984 – 1988 Springfield High School Springfield, TN

PROFESSIONAL EXPERIENCE

Present
Schroeder Measurement Technologies
Network Administrator
Dunedin/FL

Assist in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure (Windows Environments). Responsible for system administration, implementation, monitoring, and recovery techniques for Windows Infrastructure, Exchange email, Active Directory and its components. Oversee the administration and maintenance of the company's infrastructure, and direct more junior Innovators when necessary. Oversee the administration of the company's LAN. Manages the company's telephone system at the regional level. Oversee all telephone changes, including routing for seating assignments.
Oversee the administration and maintenance of computer stations and software for company training programs and provides additional support if necessary. Oversees troubleshooting, systems backups, archiving, and disaster recovery and provide expert support when necessary. Oversee all help desk activities at the regional level. Interact with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner. Manage the purchasing of all software, hardware and other IT supplies at the regional level. Ensure that company assets are maintained responsibly.

2/2007 - 6/2008
System Administrator
Renew Data Corp
Austin/TX

Perform basic systems administration functions, including creating customer profiles and accounts in Active Directory/Exchange. Large-scale server and data center experience in enterprise-level environment. Perform systems backups and recovery procedures via Symantec Backup Exec. Perform or assist in troubleshooting and diagnosing production problems; corrects identified problems. Performs system administration functions for the company wide e-mail system including creating distribution lists and security groups. Administration of the Accellion File Transfer Appliance. Troubleshooting network issues such as VPN login and remote desktop. Creating, moving and administration on phone system (Teraterm). Creating users and finger scans on Biometric security system. Responsible for writing the IT Handbook for the IT staff including policies and procedures for all daily responsibilities. Blackberry administration, activation and phone repair.

10/1999 – 2007
CSD Resolution Specialist
Dell Computers
Nashville, TN

Call Center Operations Apprentice; Resolution Assistant; Last Call Responsible for providing technical phone support for customers on operation or maintenance of Dell products. Assist customers, determine problems, and provide resolutions on technical and service problems. Responsible for customer satisfaction by effective handling of customer problems. Assisted technicians/L2s or group leaders/managers in special projects. Early life support for Dell products. Remain knowledgeable of Dell's product line and service offerings, current industry products and technologies. Provided advanced technical support on operation or maintenance of a personal computers and/or peripherals using documented procedures and available tools. Apply knowledge and understanding of policies, procedures, and precedent to develop course of actions where established criteria do not exist. Ability to analyze and solve technical problems by using problem-solving ability and strong troubleshooting techniques professionally. Advanced knowledge of PC Architecture and OS’s. Ability to exercise managerial judgment and perform as a mentor.