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Margaret's Information
- Title: SR Customer Service
- Status: In need of a job
- Experience: 12+ years
- Willing to Relocate: No
- Willing to Travel: No Travel
- Career Level: Entry Level
- Work Status: U.S. Citizen
- Member Since: 2010-04-21
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CAREER GOAL: A Human Resources/Customer Service Representative position within a growing company that allows for career growth and continuous learning.
EMPLOYMENT:
7/95 - Present Automatic Data Processing – (ADP)
SR Customer Service Representative (CSR)
Responsible for the complete set up of new clients’ payroll service. Including:
-Inbound & outbound calls
-Problem solving on payroll checks & taxes
-set up of garnishments & supports
- Keys employee master file and balances
- Sets up company benefits and other deductions
- Installs banking features for direct deposit, reconciliation and direct debit of fees using client supplied bank account information
Establishes tax filing service using client supplied input documents
Conducts new client product training on both input and output forms via t telephone
Coordinates follow-up with sales and internal departments to ensure accurate conversion
Produces client master file for EasyPay PC usage
Receives first payroll data from new clients and enters into the EasyPay system for processing
Maintain client awareness system on status of new clients during the conversion process
Conducts turnover of new client to assigned EasyPay service Representative and Payroll Representative after successful processing of first payroll
Receives and resolves incoming client questions concerning payroll installation process and software
Receive initial training on ADP software and keeps up-to-date and proficient on new product enhancements and changes
10/93 – 7/95 Ohio Valley Flooring
Human Resources Administrator
Biweekly payroll processing
New Hire orientations and annual open enrollment
Supervise and maintain reception area
Medical and dental billing
Employment verifications
Workers compensation claims
401k enrollments and changes
COBRA paperwork and payments
Provide information and assistance to employees on matters relating to various benefits
End of month reports
Track and log employee vacation/sick days
6/90 – 10/93 THE UNITED STATES SHOE CORPORATION
Benefits Representative
ChoiceCare enrollments and COBRA
Process benefit enrollment forms, insurance claim forms and maintain employee files/ records
Long Term Disability administration
Distribution of monthly reports and calculates commission for sales team
Distribution of personnel changes and termination notices
10/88 – 6/90 BRENDAMOUR WAREHOUSING, MOVING, DISTRIBUTION & STORAGE
Personnel and Payroll Clerk
Processing of weekly payroll
Process insurance enrollment forms, new hire paperwork and answering all inquiries
Payroll projects and reports
Daily logging and deposits of payments
Assisted with interviews
Court proceedings over the telephone due to unemployment issues
Opened and distributed company mail, daily faxes and filled in for the receptionists
Processing of COBRA paperwork
EDUCATION: Southern Ohio College
Business Management and Accounting
Computer Skills: MS Word, Excel, WordPerfect, Lotus 123
Additional Qualifications:
Excellent oral and written communications skills
Ability to work under pressure of time constraints and client requests
Effective time management and ability to prioritize client issues
Excellent client service skills and related problems resolution abilities
Ability to be calm and consistent during times of crisis and stress
