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Amanda's Information

  • Status: unemployed and looking for a job. :)
  • Experience: 9-12 years
  • Job Type:
    • Full Time
    • Part Time
  • Willing to Relocate: Yes
  • Willing to Travel: Few times a month
  • Career Level: Manager
  • Work Status: U.S. Citizen

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Amanda Nicole Grays

 

SUMMARY OF QUALIFICATIONS


 

Dynamic individual with a strong background in data entry, document control, computer software, instruction drafting, and leadership. Her skill set is best matched for jobs that require large amounts of accurate data processing and organization.


 

Experience includes:

  • Employee Supervision/Training

  • 66wpm Typing Speed

  • 7 Years Customer Support

  • Technical Writing

  • 5 Years Data Entry

  • Medical Billing

  • High Volume Document Imaging/Scanning

  • Bookkeeping

  • 10 Years Microsoft Office (all programs)

  • Image Editing

  • Event Management

  • Process Improvement and Drafting

  • Website Design

  • Document/Quality Control


 

PROFESSIONAL WORK EXPERIENCE

 

NJK & Associates 2008-2009

Document Control Specialist

  • Follow documented procedures for all activities related to the client Quality System when performing document control functions,

  • Filing Standard Operating Procedures (SOPS), specifications, forms and various types of protocols.

  • Distribution of controlled electronic documents to correct locations on shared server,

  • Periodic auditing of manuals to ensure they contain the latest versions of the documents,

  • Notify appropriate parties of changes made to controlled documents and

  • Draft and distribute training files to appropriate parties regarding updated documents,

  • Assist in drafting, editing, printing, assembling, organizing, and error checking of submission materials sent to the FDA on behalf of the client,

  • Remotely access client database to create and edit medical device part number/BOM entries using documents provided by the client,

  • Revise test cases to enable proper fields to be filled out and signed.

 

Twin Imaging Technology 2007-2009

Operations Manager, Project Manager, Website Designer

  • Plan, direct, and coordinate daily workload,

  • Hire, train, and supervise new employees,

  • End to end management of customer job including quality control and file management,

  • Plan and implement processes, create electronic and manual tracking and quality systems, and provide client support on all projects,

  • Draft work instructions, employee notices, and various tracking documents/spreadsheets,

  • Update current website and work on building new a one,

  • Assist with document preparation, scanning, data entry and other tasks as needed,

  • Assist the President with HR duties,

  • High volume data management,

  • Update company website and assist with blog functions.


 

Countrywide Home Loans - Loan Administration 2007

Call Center Representative, Collections

  • Evaluate customer credit needs,

  • Negotiate payment arrangement on customer account,

  • Research account discrepancies.


 

MEAdan Consulting 2007 - 2008

Medical Billing, Data Entry Specialist

  • Apply Correct ICD-9 codes to immunization procedures, services or supplies listed on insurance claims,

  • Enter insurance claims into billing website,

  • Break multiple services up into separate claims where necessary,

  • Update physicians patient database with information regarding patient insurance, charges, identity, co-pay, deductible, and payment information using EOB received from insurance companies,

  • Select or change liability status for unpaid balances in patient database,

  • Update client QuickBooks records with new entries and changes to spending, acquired money, and transaction type using bank statements,

  • Balance client QuickBooks records by comparing with bank statements.


 

Opus Solutions 2005 – 2006

Lead Customer Service Representative, Conference Concierge

  • Manage high amounts of outbound reminder calls,

  • Answer inbound support calls on behalf of several clients,

  • Generated management and activity reports for Project Managers,

  • Clean and update database frequently,

  • Author internal training documents and management templates ,

  • Organize, coordinate, delegate, and enter high amounts of data entry,

  • Change workflow and procedures based on volume of work and client demand,

  • Draft and edit instruction and procedure documents on a regular basis,

  • Keep the team updated on constant changes to events made by the clients,

  • Draft professional scripts for outbound calls,

  • Add/edit client phone numbers in phone control software when Manager is on vacation,

  • Manage workflow when Manager is on vacation.


 

Volt Workforce Design 2004 – 2005

Administrative Employee/ Field Worker (Temp)

  • Perform office, administrative, call center data entry tasks for various clients.


 

Portland Community College 2002 - 2004

Senate Secretary, Student Leader

  • Record detailed information via handwriting and voice recorder regarding what is reported and discussed by attendees during senate meetings as well as vote results, start and end times, guests of meetings, name and position of student government absences,

  • Draft document of information and organize using the required “minutes” format,

  • Print and distribute copies to all student government employees and other required parties,

  • Attend and participate in student government functions and assist student body with needs relating to the student government.

EDUCATION and TRAINING

  • Portland Community College, Associates Degree in General Studies, one math course away from completion, 86 of 90 credits completed.

  • Stop the Hate Trainers Program - PCC Student Government.

  • Certificate in Management and Supervisory Development.

  • Basic Medical Insurance Billing

  • Basic QuickBooks and Bookkeeping

  • Basic Document Control Procedures.