Karen Urrutia

175 Maldiner Avenue

Tonawanda, NY 14150

Qualifications:

Solid background providing administrative support for multiple professionals. Excellent computer skills, highly literate and proficient on multiple software packages. Communicate effectively, and able to interface on all levels.

Organizations & Activities: City of Tonwanda Central PTSA Correspondence Secretary, City of Tonawanda Long Range Planning Board for the school district, Co-chair for school events held by the City of Tonawnada PTSA, Room Parent/Representative for my son’s classroom.

Experience:

06/09-10/09 Apple One – Citicorp Getsville, NY

Data Entry in the Public Sector Lockbox

• Entering confidential information into a database in a highly secured public lockbox environment.

7/2008-2/13/2009 Sessions, Fishman, Nathan & Israel, LLC/NCO Financal Systems Amherst, NY

Administrative Assistant/Receptionist

• Answering incoming calls and transferring them to the correct extension.

• Organizing expense reports for the lead attorney and writing the necessary forms for submission for payment.

• Internet research of laws and statues

• Creating spreadsheets for the attorney’s to document researched information.

• Entering Audit Surveys on an Excel spreadsheet

• Proofreading of Audit Surveys and marking corrections needed to be made.

• Preparation of outgoing mail.

• Documentation of incoming and outgoing faxes

2/2008-7/2008 Personnel Resource, Inc. ~People, Inc. Williamsville, NY

Administrative Assistant Foundation Office

• Entering information in database using Raisers Edge.

• Researching information to be entered or removed from Raiser’s Edge.

• Internet research and printing of information and forms needed for writing new grants.

• Preparation of mail merge letters, printing and mailing for new grants.

• Preparation for meetings, setting up the conference room, ordering food, preparing necessary typing, copying and collating of documents needed for the meeting.

• Scanning documents into specific files for review by managers.

• Preparing boxes and necessary paperwork to archive files needed to be stored.

09/2007–02/2008 Personnel Resource, Inc.~ Ivoclar Vivadent Amherst, NY

Temporary Customer Service Representative

• Maintain information in database for company recall

• Troubleshoot problems when equipment is returned to Dentist

• Ship new hand pieces and maintain excel spreadsheets on defective equipment

• Contact Dentist to schedule shipment of defective equipment

02/2007-03/2007 PetSmart Charities Phoenix, AZ

Developmental Facilitator

• Entered donation’s received into the data base using Raisers Edge software

• Prepare and send memorials to those who have made donations in memory of loved ones and pets

• Prepare and print check requests

• Organize and categorize pet donor information for fundraising efforts

• Special projects as requested by supervisor

04/2006–12/2006 Phoenix Children’s Hospital Phoenix, AZ

Medical Records Clerk

• Locate files and break them down for scanning in accordance with HIPA regulations

• Received requests for medical record copies

• Taking and retrieving files from various hospital floors to be scanned and returned to the proper department

• Courier files to doctors offices for dictation or signatures

3/2004–12/2005 Aztec Home Systems, Inc. Phoenix, AZ

Receptionist/Accounting Clerk

• Schedule appointments for clients with sales consultants and service teams

• Maintained builder pricing books and made updates for the sales consultant

• Contacted job site coordinators to verify site readiness for electronic wiring

• Collected on past accounts, entered and posted payments in QuickBooks

05/2002–12/2002 BMR Neurotech Phoenix, AZ

Marketing/Customer Service Representative

• Called Doctors and Physical Therapists to survey their use of stimulation equipment

• Tracked data collected from calls on Excel spreadsheet

• Researched Doctor and patient information

• Called patients to follow up on their use of the stimulation equipment, answered questions

• Troubleshoot patient issues and problems with equipment

09/2001–05/2002 Information Network Corporation Phoenix, AZ

File Clerk

• Organized and sorted documents for Physician credentialing

• Performed various office duties as requested.

06/2001–09/2001 Beltone Hearing Aid Center Phoenix, AZ

Receptionist/Hearing Aid Technician

• Answered phones and greeted patients

• Scheduled appointments and made reminders calls to patients

• Processed patients payments and wrote receipts

• Maintained customer ledgers

• Responsible for cash drawer

• Typed all correspondence including letters to previous patients

• Minor repair of hearing aids

09/1998–10/2000 Allied Tube and Conduit Phoenix, AZ

Receptionist

• Answered phones and greeted clients

• Maintained correspondence and spreadsheets for multiple departments

• Prepared employee badges

• Maintained computer for security door system

• Prepared and distributed employment applications

• Assisted Accounting department for four months

• Completed “OSHA Has-Com” training

  Education:

1984–1986 Bryant & Stratton Business Institute Buffalo, NY

Associate Degree ~ Word Processing Secretarial