Angela Marie Corden

332 W Main St Apt 1

Everett, PA 15537

OBJECTIVE

To obtain employment with a growing company that will utilize my customer service and real estate banking abilities.

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WORK EXPERIENCE

05/11/09 – Present

Wells Fargo & Co. – Premiere Asset Services

• Provide information to potential buyers of real estate owned properties of whom the listing agent is on the property.

• Provide Foreclosure attorney information to buyers.

• Ensure that asset managers, remarketers, evictions specialists and closers are aware of issues with listing agents

• Provide notations made to loans to listing agents

• Route calls to appropriate group as needed

• Receive emails and send responses to inquiries and forward emails to correct group in order to respond to inquiry.

• Work with fidelity, Excel, Microsoft Word.

Temporary

12 2008 – 05/11/09

Accountemps

Wells Fargo Home Mortgage as CSR2 Temporary

• Trained in REO calls

• Work with listing agents to get information about BPO (Buyer Price Option)

• Work with Asset managers in order to deliver information to listing agents

• Provide correct information to potential buyers of Real Estate Owned properties

• I am a CSR (Customer Service Representative) 2.

• I answer inbound calls from Home owners.

• I take payments over the phone to be applied to the customers mortgage account.

• I transfer calls to collections and loss mitigation as needed.

• I explain payment history

• I review notes with customers.

Telephony, IRIS, Beginner fidelity

Level 2 support representative/supervisor

7 2003 - 11 2008

BravoSolution | Rockville, Montgomery, MD

I trained Level 1 employees.

• I worked with existing and new customers to ensure that they are aware how to use the product.

• I was in constant contact with users updating them on the status of any issues that they have reported and that are being worked on.

• I worked with suppliers to ensure that they are able to submit the requested data in a timely manner.

• I monitored events to ensure that they run smoothly.

• If there were problems with events,

• I was in contact with the users to verify that they are able to resolve the issues.

• I worked closely with the Q/A department.

• I performed testing in order to verify that the system is working as designed.

• If I found errors I report them to development and then test the product again to ensure that the fix is working properly.

• I worked with management in order to implement new training ideas.

• I scheduled training conferences and verify that the employees under my direction understand their duties and responsibilities.

• I maintain a high level of accuracy and of continuity with the customers.

• I work independently as well as with a group.

• I am self motivated and I am not afraid to get the job done.

• I met deadlines in my testing and in my follow-up calls with customers.

• I ensured that all of the suppliers and users are comfortable with the product.

• I entered data and verify that the data entered is correct.

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EDUCATION

Colorado Technical University Online, 2006 2009 majoring in Criminal Justice, earned 66 credits towards AA degree

Atholton High School | Columbia, MD, 1998 – 1992, General Diploma

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SKILLS

Microsoft Word Intermediate

Microsoft Excel Intermediate

Typing Accuracy Expert

Power Point Intermediate

Fidelity Intermediate

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AWARDS and ACHIEVEMENTS

Certificate of Corrections Technician, CTU Online, March 2009

Certificate in Homeland Security, CTU Online, May 2009

LANGUAGES

American Sign Language Intermediate

Reference:

Melissa