Excellent Communication Skills Multi-task Quick Learner

Detailed-oriented & Analytical Work well under pressure Leadership ability

Well organized Windows 98, XP, Vista Fluency in Spanish

45-55 WPM MS Word, Excel, Outlook, Power Point

EDUCATION

Paralegal Program

Professional Certificate

Roosevelt University Chicago, IL. 1995

Volunteer State Community College

Currently pursuing a A.A.S in Health Information Technology

Amundsen High School-Chicago, IL Diploma

EMPLOYMENT

Service Operations Specialist: Coventry Healthcare Franklin, TN. 11/2008-present

Overall responsibility for database accuracy for all assigned provider accounts. My position also requires frequent interaction with physicians, directors and practice managers as well as consistently practicing the highest level of confidentiality. Quickly and accurately respond to email and telephone inquiries. Maintain excellent communication with providers and staff via telephone, fax or email. Listen to providers and solicit sensitive data. Adhere to service best practices. Complete daily production reports of records completed. Maintain knowledge of all policy changes that affect provider’s data. Make outbound and receive inbound calls on a variety of projects. Participate on all departmental special projects.

Sales/Office Assistant: 1^st Capital Home Loans, Inc. Brentwood, TN. 08/2006-08/2008

Maintained logs of loan packages received and processed them to go to the appropriate wholesaler. Called all customers to review their loan application and maintained consistent contact throughout the duration of the process. Ensured that all closed mortgages were properly documented and in compliance with State of Tennessee requirements. Had accounts payable and receivable duties. Responsible for updating the company website daily with the current interest rates and mortgage related news. I also sold mortgage and insurance products.

Previous experience also includes:

Hotel Assistant General Manager

Sales Assistant to Nationwide Sales Staff (Bankcard Industry)

Sales (Mortgage, Insurance and Bankcard)

Retail Management

Merchandiser-National Department Stores

References available upon request