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T A M I   J O Y C E   C O O P E R
 
 
1875 Lee Highway
#64 Carriage Hill Condominiums
Bristol, VA 24201
(423)383-8128
tamicooper@bvunet.net
 
 
EXPERIENCE:                                                                                                                                
                                            
Avon Products, Inc.
Independent Consultant – Bristol, VA (July 2009 - Present)
 
·       Marketing of brand name cosmetics,  jewelry, and apparel through direct sales
 
Rosedale Therapeutics - Bristol, TN Professional Pharmaceutical Representative (Customer Service/Inside Sales) (July 2008 to April 2009)
 
·       Called on physician’s offices promoting brand name drugs by telephone and sent
sample request forms
 
·       Maintained and updated customer orders and customer service requests
 
·       Direct phone contact with inbound and outbound customers
 
·       Informed customers of new products and legal documentation
 
·       Up-sold new and old accounts by marketing  product samples to increase product awareness and increase company growth
 
King Pharmaceuticals Inc. - Bristol, TN Professional Pharmaceutical Representative (Customer Service/Inside Sales) (September 1997 – December 2007)
 
·       Made high quality sales presentations to physicians and other health care professionals by promoting brand-name prescription drugs by telephone, e.g. (effective execution of opening, establishing need (strategic probing), presentation, objection handling, and establishing commitment (closing)
 
·       Sold flu vaccines to physician’s offices and pharmacies
 
·       Effective territory management by achieving call coverage, ability to develop strong,  professional relationships in assigned territory
 
·       Maintained account history at time of call by entering data, e.g. (name, address, sample requests, comments) into computer database system
 
  
-      Followed up with customers on a 4-6 week call cycle to solicit further sales, customer satisfaction, responded to queries, and referred problems
 
SKILLS:
 
·       Ability to handle multiple priorities with an excellent degree of accuracy
 
·       Successfully demonstrated the ability to grasp product knowledge and ability to handle various customer questions specific to a product or campaign per telephone
 
·       Flexible and Adaptive when experiencing major changes in work tasks, environment; adjusted effectively to work within new work structures, processes, requirements, or cultures
 
·       Teamwork by working effectively with others to achieve individual, team and organizational goals
 
·       Detail oriented with an emphasis on spelling
 
·       Processed data on Database software and Word
 
·       Worked in Visual Elk and SAP
 
EDUCATION:
 
·       Radford University - Radford, VA (Liberal Arts classes - 2 years)
 
·       Virginia Highlands Community College - Abingdon, VA (Certificate in Clerical Studies - 2 years)