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ShaKendra D. Wright
 

Leap Frog Learning Academy                                             Georgia
Teacher (Substitute)                          07/2010 - 11/2010
·   Maintained and respects confidentiality of student and school personnel information
·   Disciplined and maintained classroom control that fosters a safe and positive environment for all students and staff in accordance with school and county policies
·   Responsible for age group from infancy to 13 years old
·   Ensured the adequate supervision to assure health, welfare, and safety of all students
·   Reported all student injuries, accidents, illnesses, and discipline problems to the appropriate authority immediately or as soon as is reasonably possible
·   Implemented lesson plans, while ensuring the integrity of academic time and in a manner which motivates students to learn and participate
·   Organized students for effective instruction
·   Returned instructional materials, equipment, and keys to proper place
·   Complied with and supports school and division regulations and policies
·   Modeled non-discriminatory practices in all activities

Sid's Vegetarian Gourmet Restaurant   Stockbridge, Georgia
Server/Cashier (Volunteer)               02/2010 - 05/2010
§   Greeted and assisted customers with menu selection and answered questions regarding preparation of dishes
§   Seated guests and took orders promptly
§   Maintained a clean work area
§   Performed other duties as request

Just Right Auto Sales             Norcross, Georgia
Clerk/Office Assistant (Volunteer)                   09/2006 - 01/2010
§   Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints
§   Answered telephones, directed calls and took messages
§   Operated office machines
§   Delivered messages and ran errands
§   Reviewed files, records and other documents for accuracy before filing or mailing
§   Completed other task as assigned
§   Reconciled present and past account balances


                         EDUCATION
University of Phoenix (online)  Major: Associates in Education K-6 Projected completion 2012
Dutchtown High School               Diploma             Hampton, Georgia
 


Georgia 30032

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EDUCATION/TEACHER/CUSTOMER SERVICE
SKILLS & STRENGTHS
Over 5 years of customer service experience
Excellent written and verbal communication skills
Outgoing, professional, strong people skills, ability to work well with others as well as independently with little or no supervision
Detailed oriented and excellent time management
Proficient in Microsoft Word, Power Point and Excel
Effective teacher/trainer

WORK & VOLUNTEER HISTORY