Nick Pranis

nick.pranis@att.net 

Technology and management professional with leadership experience, a track record of service innovation, and business acumen to maximize ‘return-on-investment’ value, increase personnel productivity, reduce operational and capital expenses. With a proven ability to lead, manage and work across diverse teams to define and implement services and capabilities, buildup and retain customer relationships; design business and operational processes that produce bottom line results in the delivery of global services.

Core Competencies

Strategic Planning / Supplier Relationship & Collaboration / Facilities & Infrastructure Consolidation / Process Modernization / Client Relations / Personnel Recruitment & Retention / Cost Analyst / Financial Management & Budgeting / Project Management / Leadership & Motivation / Technology Implementations & Service Transformations / Data Center Operations / Metrics & Trend Reporting

 Professional Experience

Electronic Data Systems Corporation, Pontiac, MI                                                        1985-2009

Program Manager – Enterprise Labs(2007- 2009)

Global lab services responsibility for providing hosting and infrastructures, including virtual and physical servers, networking (LAN & Internet), SAN storage, communications, facilities, operational personnel and business processes for portfolio engineering, applications development and quality assurance testing.

• Strategy for Global Lab Services, defined capital and expense forecasts and project schedules for services and capabilities across US, EMEA and AP regions
• Expense Reductions and Cost Savings – $9,000,000 save through virtual technology of over 1500 Wintel/Unix servers and consolidation 21 data centers
• Facility Expansion - project managed deployment of global facilities in Chennai, India and Wavendon, United Kingdom, along with hiring 27 technical personnel for service delivery
• Profit & Loss – increased service relief value to more than $16,000,000 annually by integrating corporate processes for offering developments, systems and interoperability test environments
• Business Growth – by client collaboration and relationships to over 400+ projects per month

 

Business Development & Service Manager – Enterprise Labs (2002-2007)

Business & service responsibilities for financial forecasts and metrics, communications and marketing, client consulting and engagement processes, operational workflows, facility and server consolidations, technology deployments of infrastructure capabilities and services.

• Increased efficiency by 80% for project startup and service delivery time through implementation of a customer Service Portal used for project requests, requirements and service information
• Defined and implemented consistent rates for all services
• Increased operational productivity 200% by integrating process consistency and standardization
• Drove compliance for Government Research & Tax Credits for over ~$900,000 year
• Drove compliance for Sarbanes-Oxley annually
• Increased relief for services to more than $13,000,000 annually
• Directed cross-functional teams supporting business processes, financial outlooks and forecasts, service metrics and operational capabilities support
• Grew to 300+ projects average per month 

 

Operations Manager – Digital Labs (1998-2002)

Responsible for providing infrastructure capabilities, support services and Collaboration Facilities to Account Leaders, Technology Engineers, Solution Architects and Consultants, for solutions development and demonstrations of corporate service offerings.

• Defined business and operational support functions supporting infrastructure and collaboration facility services
• Grew relief for services from $350,000 to more than $6,000,000 annually
• Managed and directed 15 technical personnel for project assignments, operational support and service delivery activities
• Managed 160+ projects average per month

 

Network Engineer & Technology Center (Team Leader) (1991-1998)

Network Engineer for infrastructure designs and business solutions supporting distributed computing and client/server networked architectures. Management for development, demonstration and collaboration environments used for infrastructure engineering services and capabilities, account teams and prospective client engagements.

• Established design standard for cable (fiber & copper), LAN (Local Area Network) and CAN (Campus Area network) solutions
• Defined business opportunity to recovered over $350,000 of annual expenses for demonstration and development environments
• Saved over $1.5M in capital expenses for equipment provisions by interfacing with suppliers, including Cisco Systems, Cabletron, Sun Microsystems, Compaq and Dell
• ~60 Projects average per month

 

ADDITIONAL RELEVANT EXPERIENCE

• Network Infrastructure Engineer – Senior/Specialist, Troy, MI
• System Administration & Support, GM Technology Campus Warren, MI
• Systems Analysis & Performance Management, GM Headquarters Detroit, MI
• DMS Technical Commissioner & Senior Engineer, Northern Telecom Inc., Dallas, Texas

 

TRAINING

NORTHERN TELECOM Communication systems voice and data Voice/Data System Maintenance & Translations Voice/Data Commissioning & Transmissions	DIGITAL SWITCH CORPORATION Field Services Division/Customer Technical Assistance Center (FSD/CTAC)
CONTROL DATA INSTITUTE Computer Technology Systems Analysis Applied Computing Devices Message, Logging, and Alarm Operation Remote Data Collector	DIGITAL EQUIPMENT CORPORATION VMS System Management Course Computer Concepts, Commands and Utilities Computer Cluster Concepts

 

 

TECHNICAL SKILLS

 

Microsoft Office (Word, Excel, PowerPoint, Access), MS Project, Visio; Photoshop

Multi-Protocol Switches & Routers, TCP/IP;

Physical Cable Plant Solutions for Gb/100/10BaseT;

LAN/CAN: Ethernet & Fiber MM/SM Media

ITIL Foundations Certified v2 & v3