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Michele Howell

  • [email protected]
  • Cell: 904-716-4453
  • 2150 Tocoi Terrr.
  • St. Augustine , FL 32092


  • Experienced customer service professional with proven success and expertise in problem solving and leadership in the service field


Professional Experience

St. Augustine, FL
Front office supervisor
Cassa Monica Hotel

Supervising a full staff of front desk agents, reservation agents and bell staff. Finding solutions to all guest related issues as acting manager on duty. Working closely with guest with the check in and check out process. Assisting with all hotel and staff needs.


St. Augustine, FL
1/1/1993  - 4/1/2008
Tax preparer
Gospodarski & Co.

Part time seasonal work. Preparing tax returns for individuals including small businesses and answering all questions. Some bookkeeping, including payroll, alcohol tax, sales tax, and bank reconciliations.


Jacksonville, FL
11/1/2005  - 9/1/2006
Participant Service Representative

Servicing participants in large company retirement funds in a call center invirement.Assisting in enrolling and investment elections and education of all plan rules and proceedures. Resolving complex issues with research and use of multiple computer programs. Assisted in training of new hires on systems and program spacifics.


Jacksonville, FL
11/1/2000  - 9/1/2005
Customer Service/Sales
Citi Cards

Assisting customers with all needs in a call center invionment using multiple computer programs. Use of superb customer service and problem solving skills to deal with any customer issues. Selling needs based products and continually making monthly goals. Training assistant for 6 week class for new hires and training current employees on new sales techniques. On booster team to pump up positive energy in the work environment.


  • Received quarterly award for perfection from quality assurance team.,Employee of the month on several occasions


Jacksonville, FL
11/1/1996  - 3/1/1998
Operations manager

Assisting in launching a brand new store. Training of new hires and prepared all office paper work. Action manager with store manager not on sight. Customer service with activations of new service or assistance with current service. Opening and closing a retail store including bank drops and end of day reports.


  • Created a new process for insurance claims that the company addapted nation wide.



Assotiates in Arts