Oliver P. McNeil Jr

87 Parsons Drive

Hempstead NY 11550

To obtain a position that allows me to utilize my past experience and education, and also has room for

Further education and responsibilities

Personal Computer Hardware Knowledge

PC Board Trouble Shooting Expert

PC Board Circuit Recognition

PC Board Schematics Knowledge

• I have the ability to read and understand PC board schematics and interpret areas of interest for board problem at hand.

• Able to trouble shoot a personal computer down to malfunctioning hardware and replace as required by Manufacturers specifications.

• Able to trouble shoot pc boards down to component level and replace components as needed.

Experience

Computer Needs Inc., Troy NY 2000 - Present

Client Service Representative/ Owner I was responsible for contacting client and scheduling a service event, which included troubleshooting the PC to find malfunctioning hardware. Once defective hardware was found I was responsible for ordering hardware and replacing it.

• Was able to comply with company SLA agreements in more than 80% of service calls.

• Was able to meet with many different costumers and resolve any issues they were having with their personal computer hardware.

Rume Corporation, Farmingdale NY 1998 - 2000

Loss Prevention Systems Technician My responsibilities were to take systems from warehouse stock and do necessary updates for machines to be installed by field service technicians.

• Able to program tag system RF transmitters and receivers with extreme efficiency

• Learned LP systems from the ground up and became familiar with Checkpoint, Knogo , and Sensormatic Loss Prevention equipment.

• Able to troubleshoot closed circuit surveillance systems.

Unisys Corporation, Hicksville NY 1997 - 1998

Client Service Representative Responsible for contacting customer to setup Service event, and arriving at customer’s home or office with proper replacement part and installing it to restore the clients PC to proper operating efficiency

• In this position I was required to use my personal skills to ensure clients of a definite resolution to their PC malfunctions

• Able to repair equipment in even the most hostile environments.

Bennett X Ray Co., Copiague NY 1993 - 1996

PC Board Technician responsible for repair of all Returned PC boards. Working with QA team to trouble shoot assembly line malfunctions in order to keep production quote.

• Responsible for evaluating returned goods for possible warranty violations.

• Responsible for working with R and D department to obtain possible repair solutions for newer production boards.

Education

Certificate 1994

Suburban Technical Institute, Hempstead NY Electronics Technology

H.S. Diploma 1989

Hempstead High School, Hempstead NY General Education Diploma

Additional Skills

• Able to use an Oscilloscope, Multimeter, Soldering Iron, and Desoldering Iron

• Able to construct PC boards from board level, also able to use a wave soldering machine.

• Able to troubleshoot PC boards at component level.

References

Available upon request