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Marsha L. Gutierrez

9303 Monique Drive

Fort Wayne, Indiana 46835



Home: 260-485-4857 Cell: 260-413-5293



I want to secure a position that will utilize my clerical background, and my customer service skills.

Former business owner in Fort Wayne, Indiana

Responsible for hiring and training new employees,

Payroll, inventory, purchasing, pricing, profit and lose,

Osha regulations, Board of Health

Great customer service skills




I am actively seeking employment in the clerical field, or customer service related positions. I have extensive backgrounds in both fields

Monti Group Oct 2009-March 2010

I am working at St. Joe Hospital in the ER area. My job consists of qualifying patients without insurance for Medicaid, HHW, or other services that apply. I answer phones, send referral letters, computer, check status of patients.

Manpower July2009-Oct. 2009

Intake Specialist at St. Joe Hospital, working for the Monti Group. My job is to see if patient from ER, and outpatients qualify for any medical assistance programs.

Intake specialist at St. Joe Hospital

Lowes August 2008-July 2009

Customer service, cashier, meeting and greeting all customers, making sure their shopping experience is great, and that they will want to return to Lowes.

H&R BLOCK January 2009-April 2009

This was a seasonal position. I was the receptionist, cashier, set appointments for all new and existing clients. Multi line phone system, filing, and all general office work.

LEBRATO LAW OFFICES February 2008-August 2008

Receptionist, multi line phones, preparing legal documents, scheduling for court, and all new and existing clients. Payments to accounts, scanning of legal documents, faxing, mail, meeting and greeting every client that came into the office.

HOME INSTEAD SENIOR CARE October 2007-February 2008

Care of Seniors in their homes, transportation when needed, making sure they were comfortable

MANPOWER October 2006-February 2007

Temporary factory worker at Eaton Corporation, Van Wert, Ohio

FT. WAYNE COMMUNITY SCHOOLS September2005-June 2006

I was a classified substitute. During this school season I was the Secretary/Receptionist at Geyer Middle School. My position required multi line phones, faxing, mail, scanning, meeting and greeting all person that entered the school.


Classified substitute, I traveled to different schools almost daily. I worked directly with the teachers in the classrooms, worked in the office as needed, tutored the children as directed by the teacher. If needed I could be in one or two schools a day.

From March 1996 until July of 2002 I was a co-owner of three different businesses in Fort Wayne, Indiana.

From March 2003 until June 2005 I was a full time college student.
While I was a business owner I was involved in the interviewing, hiring, training, and even the firing when needed. All of the positions included cash handling, banking, schedules, and constant communications as far as changes in the business. I conducted meetings to keep my employees abreast of changes regarding OSHA, Board of Health, State and Federal Regulations as they applied to us. I was a very on hands employer.

Brown Mackie College, Associates Degree:

Applied Science/Paralegal

President’s List, Dean’s List Recipient